Greek Customer Service Agent

Konecta; Lisboa; Híbrido; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance after 1 year

Hybrid work model after 3 months

Meal allowance

Performance bonus

Resumo da oferta

Konecta, a multinational BPO, is seeking a Customer Support Agent fluent in Greek to join a professional team supporting an international fashion brand in Lisbon.

You will handle customer inquiries via chat, phone, and email; maintain records; and collaborate with the team to improve service. Requirements include native or near-native Greek (C1/C2), at least C1 English, and experience in customer service, with CRM and MS Office skills.

Qualificações

• Native or near-native fluency in Greek (C1/C2).
• At least C1 level of English, written and spoken.
• Previous experience in customer service, contact center, or similar role.
• Excellent communication and problem-solving skills.
• Customer-oriented mindset with attention to detail.

Responsabilidades

• Provide customer support via chat, phone, and email.
• Resolve customer inquiries and issues efficiently and professionally.
• Provide accurate information about products, services, and customer requests.
• Maintain accurate records of customer interactions and activities.
• Collaborate with team members to improve customer service processes.
• Participate in training sessions and ongoing skill development programs.
• Ensure a high level of customer satisfaction and a positive customer experience.

Conhecimentos

Greek fluency

English (C1)

Customer service experience

CRM tools

Microsoft Office

Multicultural environment

Ferramentas

CRM tools

Microsoft Office

Descrição da oferta de emprego

Konecta is a multinational company specializing in Business Process Outsourcing (BPO), delivering end-to-end solutions that include front-office and back-office operations, as well as the management and monitoring of external agent activities. Driven by a commitment to quality, excellence, and innovation, Konecta is dedicated to creating value for its clients while making a positive contribution to society.

We are looking for a Customer Support Agent fluent in Greek to join a strong and professional team supporting an international fashion brand in Lisbon.

Key Responsibilities

• Provide customer support via chat, phone, and email.
• Resolve customer inquiries and issues efficiently and professionally.
• Provide accurate information about products, services, and customer requests.
• Maintain accurate records of customer interactions and activities.
• Collaborate with team members to continuously improve customer service processes.
• Participate in training sessions and ongoing skill development programs.
• Ensure a high level of customer satisfaction and a positive customer experience.

Requirements

• Native or near-native fluency in Greek (C1/C2).
• At least C1 level of English, both written and spoken.
• Previous experience in customer service, contact center, or a similar role.
• Excellent communication and problem-solving skills.
• Customer-oriented mindset with strong attention to detail.
• Good knowledge of CRM tools and Microsoft Office applications.
• Ability to work effectively in a fast-paced and multicultural environment.

What We Offer

• Employment contract.
• Health insurance after 1 year.
• Monday to Friday, 08:00–17:00 working schedule.
• Hybrid work model after 3 months, based on performance.
• Friendly, supportive, and multicultural working environment.
• Ongoing training and professional development opportunities.
• Opportunity to join a stable and well-established international project.
• Competitive base salary + meal allowance + performance bonus.