Global Staffing & Operations Analyst (Hybrid)

Merkle; Viseu; Hybrid; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Global exposure

Competitive compensation

Diversity & inclusion

Career growth opportunities

Job summary

Merkle, a dentsu company, seeks a proactive Operations & Staffing Analyst to support staffing, resource planning, and operational workflows across departments. You will help optimize capacity, monitor performance metrics, and align staffing actions with client needs and growth objectives.

You will collaborate with leadership and recruitment teams to ensure efficient processes, maintain records, and contribute to strategic staffing decisions in a global, hybrid work environment.

Qualifications

• Understanding business operations, policies, and procedures.
• Analytical mindset with the ability to structure and solve complex problems.
• Familiarity with market analysis, financial planning, and capacity management is a plus.
• Excellent communication and presentation skills.
• Ability to work independently, take ownership, and meet deadlines.
• Team-oriented with strong organizational skills and a commitment to transparency.

Responsibilities

• Support end-to-end staffing processes, including planning assignments and managing resource extensions based on capacity and demand.
• Collaborate with leadership to monitor and improve resource utilization and quality metrics.
• Participate in meetings with client and internal stakeholders, capturing action items and supporting follow-ups.
• Continuously assess capacity across teams to support optimal team setups.
• Engage with team members and managers to understand skills, career goals, and match them with suitable opportunities.
• Contribute to the development of lean and value-driven staffing operations, including skill mapping and cataloging.
• Escalate high-risk or sensitive staffing issues to appropriate leadership.
• Maintain accurate records and system updates related to staffing and resource planning.
• Monitor performance metrics and recommend corrective actions for outliers.
• Collaborate with recruitment teams to initiate hiring processes aligned with current and future demand.
• Evaluate the impact of staffing decisions on financials, client relationships, and team capabilities.

Skills

Operations knowledge

Analytical mindset

Capacity management

Communication skills

Independent work

Team collaboration

Job description

Merkle, a dentsu company, seeks a proactive Operations & Staffing Analyst to support staffing, resource planning, and operational workflows across departments. You will help optimize capacity, monitor performance metrics, and align staffing actions with client needs and growth objectives.

You will collaborate with leadership and recruitment teams to ensure efficient processes, maintain records, and contribute to strategic staffing decisions in a global, hybrid work environment.