Hybrid Global Operations & Staffing Analyst

dentsu; Lisboa; Hybrid; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Home office options

Competitive salary

Wellness days

Modern offices

Job summary

Merkle, a dentsu company in Lisbon, is seeking an Operations & Staffing Analyst to optimize staffing and resources across departments. You will collaborate with leadership to ensure efficient staffing, monitor utilization, and support project delivery with data-driven insights.

The role focuses on capacity planning, skill mapping, and lean staffing operations, helping drive performance and growth across global client projects. Hybrid work and a modern office environment are offered.

Qualifications

• Understanding business operations, policies, and procedures.
• Analytical mindset with the ability to structure and solve complex problems.
• Familiarity with market analysis, financial planning, and capacity management is a plus.
• Excellent communication and presentation skills.
• Ability to work independently, take ownership, and meet deadlines.
• Team-oriented with strong organizational skills and a commitment to transparency.

Responsibilities

• Support end-to-end staffing processes, including planning assignments and managing resource extensions based on capacity and demand.
• Collaborate with leadership to monitor and improve resource utilization and quality metrics.
• Participate in meetings with client and internal stakeholders, capturing action items and supporting follow-ups.
• Continuously assess capacity across teams to support optimal team setups.
• Engage with team members and managers to understand skills, career goals, and match them with suitable opportunities.
• Contribute to the development of lean and value-driven staffing operations, including skill mapping and cataloging.
• Escalate high-risk or sensitive staffing issues to appropriate leadership.
• Maintain accurate records and system updates related to staffing and resource planning.
• Monitor performance metrics and recommend corrective actions for outliers.
• Collaborate with recruitment teams to initiate hiring processes aligned with current and future demand.
• Evaluate the impact of staffing decisions on financials, client relationships, and team capabilities.

Skills

Operations background

Analytical mindset

Market/financial planning

Communication skills

Independence & ownership

Team oriented

Cross-functional collaboration

Job description

Merkle, a dentsu company in Lisbon, is seeking an Operations & Staffing Analyst to optimize staffing and resources across departments. You will collaborate with leadership to ensure efficient staffing, monitor utilization, and support project delivery with data-driven insights.

The role focuses on capacity planning, skill mapping, and lean staffing operations, helping drive performance and growth across global client projects. Hybrid work and a modern office environment are offered.