Global Operations & Staffing Analyst (Hybrid)

Merkle; Almada; Hybrid; EUR 28,000 - 45,000; Full time

Benefits offered by this job

Hybrid work models

Home office options

Competitive salaries

Volunteer days

Wellness days

Modern offices

Job summary

Merkle, a dentsu company, is seeking an Operations & Staffing Analyst to support staffing and operational workflows across departments. You will optimize resource allocation, track capacity, and collaborate with leaders to align staffing with project demand and business goals.

In this hybrid role, you will partner with recruitment and management to map skills to opportunities, monitor metrics, and drive improvements in staffing operations while maintaining accurate records and ensuring timely

Qualifications

• Understanding business operations, policies, and procedures.
• Analytical mindset with the ability to structure and solve complex problems.
• Familiarity with market analysis, financial planning, and capacity management is a plus.
• Excellent communication and presentation skills.
• Ability to work independently, take ownership, and meet deadlines.
• Team-oriented with strong organizational skills and a commitment to transparency.

Responsibilities

• Support end-to-end staffing processes, including planning assignments and managing resource extensions.
• Collaborate with leadership to monitor resource utilization and quality metrics.
• Attend meetings with client and internal stakeholders, capture actions and follow ups.
• Continuously assess capacity across teams to support optimal team setups.
• Engage with team members and managers to understand skills, career goals, and match them with suitable opportunities.
• Contribute to lean and value-driven staffing operations, including skill mapping and cataloging.
• Escalate high-risk or sensitive staffing issues to leadership.
• Maintain records and system updates related to staffing and resource planning.
• Monitor performance metrics and recommend corrective actions for outliers.
• Collaborate with recruitment teams to initiate hiring processes aligned with current and future demand.
• Evaluate the impact of staffing decisions on financials, client relationships, and team capabilities.

Skills

Analytical mindset

Communication skills

Organizational skills

Independence / ownership

Capacity management

Stakeholder collaboration

Job description

Merkle, a dentsu company, is seeking an Operations & Staffing Analyst to support staffing and operational workflows across departments. You will optimize resource allocation, track capacity, and collaborate with leaders to align staffing with project demand and business goals.

In this hybrid role, you will partner with recruitment and management to map skills to opportunities, monitor metrics, and drive improvements in staffing operations while maintaining accurate records and ensuring timely