Operations & Staffing Analyst

Dentsuaegis; Lisboa; Híbrido; EUR 30.000 - 48.000; Jornada completa

Descripción de la vacante

Merkle, a dentsu company, is seeking a proactive Operations & Staffing Analyst to support staffing and resource management. You will collaborate with leadership across departments to ensure efficient staffing, smooth workflows, and data-driven decisions that drive project delivery.

Join a global team with hybrid work options, and help map skills, monitor capacity, and optimize staffing strategies that align with client demand and business goals.

Formación

• Understanding business operations, policies, and procedures.
• Analytical mindset with the ability to structure and solve complex problems.
• Familiarity with market analysis, financial planning, and capacity management is a plus.
• Excellent communication and presentation skills.
• Ability to work independently, take ownership, and meet deadlines.
• Team-oriented with strong organizational skills and a commitment to transparency.
• Background in Operations, Resource Management, Accounting and Finance, HR, Talent Management, Procurement, or Project Management is advantageous.

Responsabilidades

• Support end-to-end staffing processes and manage resource extensions.
• Collaborate with leadership to monitor capacity utilization and metrics.
• Participate in meetings with clients and internal stakeholders, capturing actions.
• Continuously assess capacity across teams for optimal team setups.
• Engage with teams to map skills and match opportunities.
• Maintain staffing records and update systems.
• Evaluate impact of staffing decisions on financials and client relationships.
• Work with recruitment to align hiring with demand.

Conocimientos

Business operations

Analytical thinking

Communication skills

Independent work

Organizational skills

Cross-functional collaboration

Finance knowledge

Descripción del empleo

Job Description

We Dream. We Do. We Deliver.

At Merkle, a dentsu company, we power the experience economy. Whether we're building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it's all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we've spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.

We've been named a global "Leader" by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

About the Role

We are seeking a proactive and detail-oriented Operations & Staffing Analyst to support our business operations and resource management activities. In this role, you will collaborate closely with leadership teams across departments to ensure efficient staffing, smooth operational processes, and strategic support for project delivery. You will play a key role in optimizing resource allocation, improving operational workflows, and contributing to organizational growth and performance.

Key Responsibilities

• Support end-to-end staffing processes, including planning assignments and managing resource extensions based on capacity and demand.
• Collaborate with leadership to monitor and improve resource utilization and quality metrics.
• Participate in meetings with client and internal stakeholders, capturing action items and supporting follow-ups.
• Continuously assess capacity across teams to support optimal team setups.
• Engage with team members and managers to understand skills, career goals, and match them with suitable opportunities.
• Contribute to the development of lean and value-driven staffing operations, including skill mapping and cataloging.
• Escalate high-risk or sensitive staffing issues to appropriate leadership.
• Maintain accurate records and system updates related to staffing and resource planning.
• Monitor performance metrics and recommend corrective actions for outliers.
• Collaborate with recruitment teams to initiate hiring processes aligned with current and future demand.
• Evaluate the impact of staffing decisions on financials, client relationships, and team capabilities.

Skills & Qualifications

• Understanding business operations, policies, and procedures.
• Analytical mindset with the ability to structure and solve complex problems.
• Familiarity with market analysis, financial planning, and capacity management is a plus.
• Excellent communication and presentation skills.
• Ability to work independently, take ownership, and meet deadlines.
• Team-oriented with strong organizational skills and a commitment to transparency.
• Background in Operations, Resource Management, Accounting and Finance, HR, Talent Management, Procurement, or Project Management is advantageous.

What\'s in It for You?

• Global Perspective : As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.
• Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
• Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member\'s unique perspective is valued, and everyone is welcome.
• Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
• Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
• Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society-where every contribution makes a meaningful impact.
• Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes. Explore opportunities in the whole dentsu network to expand your reach.

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society." We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and susta