Hybrid Global Staffing & Operations Analyst

Merkle; Braga; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid work models

Home office options

Volunteer days

Wellness days

Job summary

Merkle, a dentsu company, is seeking an Operations & Staffing Analyst to optimize staffing, resource allocation, and operational workflows across departments. You will partner with leadership to ensure efficient processes, track capacity, and support project delivery in a dynamic, global environment.

The role offers hybrid work options, collaboration with cross-functional teams, and opportunities to impact client outcomes through data-driven staffing strategies.

Qualifications

• Understanding business operations, policies, and procedures.
• Analytical mindset with ability to structure and solve problems.
• Familiarity with market analysis, financial planning, and capacity management is a plus.
• Excellent communication and presentation skills.
• Ability to work independently, take ownership, and meet deadlines.
• Team-oriented with strong organizational skills and transparency.

Responsibilities

• Support end-to-end staffing processes, including planning assignments and managing resource extensions based on capacity and demand.
• Collaborate with leadership to monitor and improve resource utilization and quality metrics.
• Participate in meetings with client and internal stakeholders, capturing action items and supporting follow-ups.
• Continuously assess capacity across teams to support optimal team setups.
• Engage with team members and managers to understand skills and match them with suitable opportunities.
• Contribute to the development of lean and value-driven staffing operations, including skill mapping and cataloging.
• Escalate high-risk or sensitive staffing issues to appropriate leadership.
• Maintain accurate records and system updates related to staffing and resource planning.
• Monitor performance metrics and recommend corrective actions for outliers.
• Collaborate with recruitment teams to initiate hiring processes aligned with current and future demand.
• Evaluate the impact of staffing decisions on financials, client relationships, and team capabilities.

Skills

Business operations

Analytical thinking

Market analysis

Financial planning

Capacity management

Communication skills

Presentation skills

Independent work

Team oriented

Job description

Merkle, a dentsu company, is seeking an Operations & Staffing Analyst to optimize staffing, resource allocation, and operational workflows across departments. You will partner with leadership to ensure efficient processes, track capacity, and support project delivery in a dynamic, global environment.

The role offers hybrid work options, collaboration with cross-functional teams, and opportunities to impact client outcomes through data-driven staffing strategies.