Global Production Support Engineer

Decskill; Portugal; On-site; EUR 42,000 - 60,000; Full time

Job summary

Decskill is seeking a Production Support Engineer to join our global operations. You will ensure high availability of group applications, monitor performance, handle incidents, and contribute to automation initiatives across Windows and Linux environments.

You'll collaborate with multiple technical teams, participate in on-call shifts, and support change and release management while delivering solutions in an international context.

Qualifications

• Proven experience in production/application technical support in a complex IT environment.
• Strong experience with Windows and Linux/Unix systems administration.
• Experience with IIS, .NET, WCF, WebLogic Application Server, Apache, Tomcat, Java EE, and/or Nginx.
• Experience with monitoring and scheduling tools such as Geneos, Dynatrace, Grafana, Prometheus, and/or DollarUniverse.
• Strong scripting and development skills for administration, monitoring, and support tools, particularly using Python, Shell, and SQL.
• Experience with automation tools such as Ansible and Terraform.
• Good understanding of production processes, including change and release management.
• Strong incident and problem management skills, with knowledge of ITIL.
• Experience working with SQL Server and Oracle databases.
• Strong troubleshooting and analytical skills.
• Ability to work effectively under pressure and respond quickly to production incidents.
• Ability to collaborate with multiple technical teams within a global support environment.
• Ability and willingness to learn and work across a wide range of technologies.
• Availability to participate in on-call and out-of-hours support.
• Fluent English is mandatory.

Responsibilities

• Provide technical support and project delivery for group applications in a global production environment.
• Support the production elements of Referential applications as part of a multi-disciplinary team.
• Proactively monitor, manage, and improve the availability and performance of production environments, covering presentation, application, middleware, and database layers.
• Provide escalation coverage within a global “Follow The Sun” support model.
• Proactively manage the capacity of production applications.
• Customize and maintain production tools covering monitoring, batch scheduling, backups, deployment, and automation.
• Work closely with other technical teams to investigate and resolve incidents and production issues promptly.
• Respond effectively to incidents, often under pressure, with a strong focus on restoring normal service to the business.
• Provide technical feedback and propose solutions to management regarding application performance and capacity.
• Support production processes, including change, release, incident, and problem management.
• Develop and maintain scripts and tools to support administration, monitoring, and production activities.
• Contribute to automation initiatives and continuous improvement of production environments.
• Participate in technical projects and support the implementation of new solutions and technologies.
• Be available for on-call and out-of-hours support when required.
• Work across different technologies and demonstrate a strong willingness to learn and adapt to new technical environments.

Skills

Windows admin

Linux admin

Python scripting

SQL

ITIL

On-call readiness

Tools

Geneos

Dynatrace

Grafana

Prometheus

DollarUniverse

WebLogic

Apache

Tomcat

Nginx

Terraform

Ansible

Job description

Decskill is seeking a Production Support Engineer to join our global operations. You will ensure high availability of group applications, monitor performance, handle incidents, and contribute to automation initiatives across Windows and Linux environments.

You'll collaborate with multiple technical teams, participate in on-call shifts, and support change and release management while delivering solutions in an international context.