Production Support Engineer

Decskill; Portugal; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

Decskill is seeking a Production Support Engineer to join our global operations. You will ensure high availability of group applications, monitor performance, handle incidents, and contribute to automation initiatives across Windows and Linux environments.

You'll collaborate with multiple technical teams, participate in on-call shifts, and support change and release management while delivering solutions in an international context.

Formación

• Proven experience in production/application technical support in a complex IT environment.
• Strong experience with Windows and Linux/Unix systems administration.
• Experience with IIS, .NET, WCF, WebLogic Application Server, Apache, Tomcat, Java EE, and/or Nginx.
• Experience with monitoring and scheduling tools such as Geneos, Dynatrace, Grafana, Prometheus, and/or DollarUniverse.
• Strong scripting and development skills for administration, monitoring, and support tools, particularly using Python, Shell, and SQL.
• Experience with automation tools such as Ansible and Terraform.
• Good understanding of production processes, including change and release management.
• Strong incident and problem management skills, with knowledge of ITIL.
• Experience working with SQL Server and Oracle databases.
• Strong troubleshooting and analytical skills.
• Ability to work effectively under pressure and respond quickly to production incidents.
• Ability to collaborate with multiple technical teams within a global support environment.
• Ability and willingness to learn and work across a wide range of technologies.
• Availability to participate in on-call and out-of-hours support.
• Fluent English is mandatory.

Responsabilidades

• Provide technical support and project delivery for group applications in a global production environment.
• Support the production elements of Referential applications as part of a multi-disciplinary team.
• Proactively monitor, manage, and improve the availability and performance of production environments, covering presentation, application, middleware, and database layers.
• Provide escalation coverage within a global “Follow The Sun” support model.
• Proactively manage the capacity of production applications.
• Customize and maintain production tools covering monitoring, batch scheduling, backups, deployment, and automation.
• Work closely with other technical teams to investigate and resolve incidents and production issues promptly.
• Respond effectively to incidents, often under pressure, with a strong focus on restoring normal service to the business.
• Provide technical feedback and propose solutions to management regarding application performance and capacity.
• Support production processes, including change, release, incident, and problem management.
• Develop and maintain scripts and tools to support administration, monitoring, and production activities.
• Contribute to automation initiatives and continuous improvement of production environments.
• Participate in technical projects and support the implementation of new solutions and technologies.
• Be available for on-call and out-of-hours support when required.
• Work across different technologies and demonstrate a strong willingness to learn and adapt to new technical environments.

Conocimientos

Windows admin

Linux admin

Python scripting

SQL

ITIL

On-call readiness

Herramientas

Geneos

Dynatrace

Grafana

Prometheus

DollarUniverse

WebLogic

Apache

Tomcat

Nginx

Terraform

Ansible

Descripción del empleo

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for a Production Support Engineer!

Responsibilities:

• Provide technical support and project delivery for group applications in a global production environment.
• Support the production elements of Referential applications as part of a multi-disciplinary team.
• Proactively monitor, manage, and improve the availability and performance of production environments, covering presentation, application, middleware, and database layers.
• Provide escalation coverage within a global “Follow The Sun” support model.
• Proactively manage the capacity of production applications.
• Customize and maintain production tools covering monitoring, batch scheduling, backups, deployment, and automation.
• Work closely with other technical teams to investigate and resolve incidents and production issues promptly.
• Respond effectively to incidents, often under pressure, with a strong focus on restoring normal service to the business.
• Provide technical feedback and propose solutions to management regarding application performance and capacity.
• Support production processes, including change, release, incident, and problem management.
• Develop and maintain scripts and tools to support administration, monitoring, and production activities.
• Contribute to automation initiatives and continuous improvement of production environments.
• Participate in technical projects and support the implementation of new solutions and technologies.
• Be available for on-call and out-of-hours support when required.
• Work across different technologies and demonstrate a strong willingness to learn and adapt to new technical environments.

Requirements:

• Proven experience in production/application technical support in a complex IT environment.
• Strong experience with Windows and Linux/Unix systems administration.
• Experience with technologies such as IIS, .NET, WCF, WebLogic Application Server, Apache, Tomcat, Java EE, and/or Nginx.
• Experience with monitoring and scheduling tools such as Geneos, Dynatrace, Grafana, Prometheus, and/or DollarUniverse.
• Strong scripting and development skills for administration, monitoring, and support tools, particularly using Python, Shell, and SQL.
• Experience with automation tools such as Ansible and Terraform.
• Good understanding of production processes, including change and release management.
• Strong incident and problem management skills, with knowledge of ITIL.
• Experience working with SQL Server and Oracle databases.
• Strong troubleshooting and analytical skills.
• Ability to work effectively under pressure and respond quickly to production incidents.
• Ability to collaborate with multiple technical teams within a global support environment.
• Ability and willingness to learn and work across a wide range of technologies.
• Ability to work independently while also contributing effectively as part of a multi-disciplinary team.
• Availability to participate in on-call and out-of-hours support.
• Fluent English is mandatory.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us:

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.