Global Order & Logistics Coordinator

Haworth; Viseu; Presencial; EUR 22 000 - 30 000; Tempo integral

Resumo da oferta

Haworth seeks an Order Coordinator in Portugal (Viseu) to manage customer and dealer orders from entry to installation, coordinating with Sales, Design, Manufacturing, Logistics and Projects to ensure timely delivery and top customer satisfaction.

You will maintain accurate order data, handle changes and invoicing, and provide status updates. Fluency in English and Spanish is required, along with strong MS Office and ERP skills.

Qualificações

• Degree in Business Support, Services, or related field.
• 5+ years of experience in customer service within supply chain or industrial environments.
• Fluent in English and Spanish (spoken and written).
• Strong problem-solving skills with professionalism and integrity.
• Excellent communication with internal and external stakeholders.
• Ability to work in a cross-functional and international environment.
• Proficiency in Microsoft Office and experience with enterprise resource planning systems.

Responsabilidades

• Act as the main coordination point for customer and dealer orders, ensuring accurate entry and follow-up until completion.
• Communicate with internal teams and external customers to provide updates on order status, lead times, and delays.
• Manage order changes, invoicing adjustments, and ensure compliance with sales terms and agreements.
• Coordinate shipments with logistics teams and organize delivery to customer sites or installation hubs.
• Arrange installation activities when required, working with installers or project managers.
• Monitor and manage the order backlog to ensure timely execution and customer satisfaction.
• Support customers, dealers, and sales teams in project implementation and specific requests.
• Collaborate with internal stakeholders to improve lead times and resolve supply chain challenges.
• Prepare and support documentation such as advance invoices and project-related materials.

Conhecimentos

Coordination

Customer service

English language

Spanish language

Cross-functional teamwork

Problem solving

Communication

MS Office

Formação académica

Business support degree

Ferramentas

MS Office

ERP systems

Descrição da oferta de emprego

Haworth seeks an Order Coordinator in Portugal (Viseu) to manage customer and dealer orders from entry to installation, coordinating with Sales, Design, Manufacturing, Logistics and Projects to ensure timely delivery and top customer satisfaction.

You will maintain accurate order data, handle changes and invoicing, and provide status updates. Fluency in English and Spanish is required, along with strong MS Office and ERP skills.