German-Speaking Customer Service & Order Coordinator

Haworth; Queluz; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Haworth is seeking a professional to organize and support the smooth execution of customer orders from entry through installation. You will act as the vital link between customers, dealers and internal teams, coordinating order fulfillment, logistics and installation to ensure high customer satisfaction.

Responsibilities include validating purchase orders, tracking lead times, coordinating shipments and installations, and handling invoices and price requests in collaboration with Sales teams.

Qualificações

• Degree (3 years) or technical studies in Business related field.
• Minimum of 3 years of experience in Customer Service and Supply Chain.
• Strong customer focus and ability to coordinate stakeholders.
• Excellent communication skills.
• Strong problem-solving and conflict-management skills.

Responsabilidades

• Clarify and validate customer and dealer purchase orders, ensuring compliance with sales terms and trade agreements.
• Monitor order lead times, communicate delays and revised delivery dates to customers and dealers, and reschedule orders when required.
• Coordinate shipments with the logistics team, direct to customer site or installation partner.
• Arrange installations when applicable, coordinating with installers or project managers.
• Manage the order backlog and ensure timely follow-up of outstanding activities.
• Support customers, dealers and Sales teams with requests and project implementation.
• Coordinate pricing requests, advance invoices and proforma invoices as needed.

Conhecimentos

Customer focus

Communication skills

Problem solving

Proactive

Stakeholder coordination

Formação académica

Degree (3 years) or technical studies in Business related field

Ferramentas

Microsoft Office 365

Descrição da oferta de emprego

Haworth is seeking a professional to organize and support the smooth execution of customer orders from entry through installation. You will act as the vital link between customers, dealers and internal teams, coordinating order fulfillment, logistics and installation to ensure high customer satisfaction.

Responsibilities include validating purchase orders, tracking lead times, coordinating shipments and installations, and handling invoices and price requests in collaboration with Sales teams.