Bilingual Logistics & Service Coordinator

Hcltech; Almada; Presencial; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent contract

Private health insurance

Life insurance

Meal allowance

Resumo da oferta

HCLTech in Portugal is seeking a Logistics & Customer Service Coordinator to support logistics operations and customer service in the healthcare technology sector.

The successful candidate will ensure efficient spare-parts management, coordinate technical service activities, and maintain a high standard of customer support while working closely with internal teams, technicians, suppliers, and customers.

Qualificações

• Professional fluency in French and English.
• Good knowledge of Microsoft Office applications.
• SAP knowledge is an advantage.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Customer-focused mindset.
• Strong teamwork and collaboration skills.
• Proactive and solution-oriented approach.
• Attention to detail and accountability.
• Ability to work effectively under pressure.

Responsabilidades

• Process and validate spare parts orders from technicians and support teams.
• Monitor parts availability and coordinate with the European Distribution Center.
• Manage order follow-up, stock shortages, and delivery timelines.
• Support logistics optimization initiatives to improve efficiency and reduce costs.
• Schedule preventive and corrective maintenance activities.
• Coordinate field service operations and communicate schedules to engineers.
• Optimize travel planning and resource allocation.
• Monitor adherence to service response and resolution targets
• Maintain regular communication with customers regarding service and order status.
• Coordinate transportation solutions and liaise with logistics providers.
• Resolve delivery and carrier-related issues.
• Support helpdesk and service center activities when required.

Conhecimentos

French language

English language

Microsoft Office

SAP knowledge

Organizational skills

Multitasking

Communication

Customer focus

Teamwork

Proactive problem solving

Attention to detail

Work under pressure

Ferramentas

Microsoft Office

SAP

Descrição da oferta de emprego

HCLTech in Portugal is seeking a Logistics & Customer Service Coordinator to support logistics operations and customer service in the healthcare technology sector.

The successful candidate will ensure efficient spare-parts management, coordinate technical service activities, and maintain a high standard of customer support while working closely with internal teams, technicians, suppliers, and customers.