Global Order & Install Specialist (EN/ES)

Haworth; Queluz; Presencial; EUR 42 000 - 54 000; Tempo integral

Resumo da oferta

Haworth in Portugal is seeking an experienced order coordinator to manage end-to-end customer orders from entry to installation. You will partner with Sales, Design, Manufacturing, Logistics and Project Management to ensure on-time delivery and high customer satisfaction.

The role requires fluency in English and Spanish, strong communication skills and ERP/MS Office proficiency, with a track record in cross-functional international settings.

Qualificações

• Bachelor's degree in Business Support, Services, or a related field.
• Minimum of 5 years of experience in customer service within supply chain or industrial environments.
• Fluent in English and Spanish (spoken and written).
• Strong problem-solving skills with a high level of professionalism and integrity.
• Excellent communication skills with internal and external stakeholders.
• Ability to work in a cross-functional and international environment.
• Proficiency in Microsoft Office and experience with ERP systems.

Responsabilidades

• Act as the main point of coordination for customer and dealer orders, ensuring accurate order entry, validation, and follow-up until completion.
• Communicate with internal teams and external customers to provide updates on order status, lead times, and any delays.
• Manage order changes, invoicing adjustments, and ensure compliance with sales terms and agreements.
• Coordinate shipments with logistics teams and organize delivery to customer sites or installation hubs.
• Arrange installation activities when required, working directly with installers or project managers.
• Monitor and manage the order backlog to ensure timely execution and customer satisfaction.
• Support customers, dealers, and sales teams in project implementation and specific requests.
• Collaborate with internal stakeholders to improve lead times and resolve supply chain challenges.
• Prepare and support documentation such as advance invoices and project-related materials.

Conhecimentos

Fluent English

Fluent Spanish

ERP experience

MS Office

Formação académica

Bachelor's degree in Business Support/Services

Ferramentas

ERP systems

MS Office

Descrição da oferta de emprego

Haworth in Portugal is seeking an experienced order coordinator to manage end-to-end customer orders from entry to installation. You will partner with Sales, Design, Manufacturing, Logistics and Project Management to ensure on-time delivery and high customer satisfaction.

The role requires fluency in English and Spanish, strong communication skills and ERP/MS Office proficiency, with a track record in cross-functional international settings.