Customer Order & Logistics Specialist

Haworth; Queluz; Presencial; EUR 36 000 - 48 000; Tempo integral

Resumo da oferta

Haworth is seeking a Customer Service and Supply Chain specialist to organize and support the smooth execution of customer orders from entry through final installation.

You will act as a key link between customers, dealers and internal teams, coordinating order fulfilment, shipments, installations and project follow-up. Fluency in German is mandatory; strong communication and problem-solving are essential.

Qualificações

• Degree or post-graduation studies in Business Administration or related field.
• Minimum of 5 years of experience in Customer Service and Supply Chain, ideally within an industrial environment.
• Strong customer focus, with the ability to understand customer needs and coordinate different internal and external stakeholders.
• Excellent communication skills, with the ability to interact effectively with both internal and external customers.
• Strong problem-solving and conflict-management skills.
• Proactive, flexible, and cooperative working style, with a strong sense of accountability.

Responsabilidades

• Clarify and validate customer and dealer purchase orders, ensuring compliance with sales terms and specific trade agreements.
• Monitor order lead times, communicate delays and revised delivery dates to customers and dealers, and reschedule orders when required.
• Coordinate shipments with the logistics team, either directly to the customer site or to the installation partner.
• Arrange installations when applicable, coordinating directly with installers or project managers.
• Manage the order backlog and ensure timely follow-up of outstanding activities.
• Support customers, dealers and Sales teams with their requests and project implementation.
• Coordinate pricing requests, advance invoices and proforma invoices when required.

Conhecimentos

German language

Customer service

Supply chain

Communication skills

Formação académica

Business administration degree

Ferramentas

Microsoft Office 365

Descrição da oferta de emprego

Haworth is seeking a Customer Service and Supply Chain specialist to organize and support the smooth execution of customer orders from entry through final installation.

You will act as a key link between customers, dealers and internal teams, coordinating order fulfilment, shipments, installations and project follow-up. Fluency in German is mandatory; strong communication and problem-solving are essential.