Customer Service Representative - UK & Spain

Haworth; Queluz; Presencial; EUR 42 000 - 54 000; Tempo integral

Resumo da oferta

Haworth in Portugal is seeking an experienced order coordinator to manage end-to-end customer orders from entry to installation. You will partner with Sales, Design, Manufacturing, Logistics and Project Management to ensure on-time delivery and high customer satisfaction.

The role requires fluency in English and Spanish, strong communication skills and ERP/MS Office proficiency, with a track record in cross-functional international settings.

Qualificações

• Bachelor's degree in Business Support, Services, or a related field.
• Minimum of 5 years of experience in customer service within supply chain or industrial environments.
• Fluent in English and Spanish (spoken and written).
• Strong problem-solving skills with a high level of professionalism and integrity.
• Excellent communication skills with internal and external stakeholders.
• Ability to work in a cross-functional and international environment.
• Proficiency in Microsoft Office and experience with ERP systems.

Responsabilidades

• Act as the main point of coordination for customer and dealer orders, ensuring accurate order entry, validation, and follow-up until completion.
• Communicate with internal teams and external customers to provide updates on order status, lead times, and any delays.
• Manage order changes, invoicing adjustments, and ensure compliance with sales terms and agreements.
• Coordinate shipments with logistics teams and organize delivery to customer sites or installation hubs.
• Arrange installation activities when required, working directly with installers or project managers.
• Monitor and manage the order backlog to ensure timely execution and customer satisfaction.
• Support customers, dealers, and sales teams in project implementation and specific requests.
• Collaborate with internal stakeholders to improve lead times and resolve supply chain challenges.
• Prepare and support documentation such as advance invoices and project-related materials.

Conhecimentos

Fluent English

Fluent Spanish

ERP experience

MS Office

Formação académica

Bachelor's degree in Business Support/Services

Ferramentas

ERP systems

MS Office

Descrição da oferta de emprego

Job Purpose

Organizes and supports the execution of customer orders from order entry to final installation, ensuring a seamless end-to-end process. Works in close collaboration with Sales, Design, Manufacturing Plants, Logistics, Project Management, and After Sales teams to deliver high customer satisfaction and operational excellence.

A glimpse of your daily mission

• Act as the main point of coordination for customer and dealer orders, ensuring accurate order entry, validation, and follow-up until completion.
• Communicate with internal teams and external customers to provide updates on order status, lead times, and any delays.
• Manage order changes, invoicing adjustments, and ensure compliance with sales terms and agreements.
• Coordinate shipments with logistics teams and organize delivery to customer sites or installation hubs.
• Arrange installation activities when required, working directly with installers or project managers.
• Monitor and manage the order backlog to ensure timely execution and customer satisfaction.
• Support customers, dealers, and sales teams in project implementation and specific requests.
• Collaborate with internal stakeholders to improve lead times and resolve supply chain challenges.
• Prepare and support documentation such as advance invoices and project-related materials.

Your Qualifications

• Degree in Business Support, Services, or a related field.
• Minimum of 5 years of experience in customer service within supply chain or industrial environments.
• Fluent in English and Spanish (spoken and written) – mandatory requirement.
• Strong problem-solving skills with a high level of professionalism and integrity.
• Excellent communication skills with both internal and external stakeholders.
• Ability to work in a cross-functional and international environment.
• Proficiency in Microsoft Office and experience with enterprise resource planning systems.

About Us

Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivates them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.