Global L&D Operations Manager

Boston Consulting Group (BCG); Lisboa; On-site; EUR 65,000 - 90,000; Full time

Job summary

Boston Consulting Group is seeking a seasoned Global Learning & Development Operations lead to steer end-to-end learner lifecycle management, system integrity, and scalable execution of learning processes across regions.

You will oversee a team of operations professionals, align with senior stakeholders, and drive resource planning, data accuracy, and KPI performance to deliver consistently high-quality learning experiences.

Qualifications

• 6+ years of relevant experience in L&D operations, systems, program management, or service environments.
• Proven experience managing operational processes, learner lifecycle, or system-driven workflows.
• Demonstrated ability to lead and develop individuals or small teams in operational environments.
• Strong stakeholder management skills, with the ability to manage expectations and ensure process alignment.
• Experience working with systems (e.g., LMS) and ensuring data accuracy and process compliance.
• Strong organizational and planning skills, including capacity and workload management.
• Continuous improvement mindset focused on efficiency, scalability, and operational excellence.

Responsibilities

• Manage LMS operations and end-to-end learner lifecycle.
• Influence, align and support senior stakeholders across regions and business partner teams.
• Allocate resources and manage capacity planning.
• Ensure SLA adherence, KPI performance, and data accuracy.
• Act as escalation point for operational and system issues.
• Improve workflows and enhance system efficiency.
• Coach and develop team members.
• Maintain system & data integrity and reporting quality.
• Support strategic discussions across operations and delivery.

Skills

LMS operations

Capacity planning

Operational excellence

Team leadership

Data governance

Tools

LMS software

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‑edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our Global Learning & Development (L&D) Operations function is a key enabler of our firm’s success, ensuring learning programs are delivered with quality, consistency, and scalability across regions and cohorts.

You will lead a team of operations professionals and ensure effective, scalable execution of learning processes, including learner lifecycle management, system integrity, capacity planning, and operational excellence aligned to global L&D priorities.

Responsibilities

• Manage LMS operations and end-to-end learner lifecycle
• Influence, align and support senior stakeholders across regions and business partner teams
• Allocate resources and manage capacity planning
• Ensure SLA adherence, KPI performance, and data accuracy
• Act as escalation point for operational and system issues
• Improve workflows and enhance system efficiency
• Coach and develop team members
• Maintain system & data integrity and reporting quality
• Support strategic discussions across operations and delivery

You're Good At

• Managing systems, workflows, and operational processes including LMS
• Ensuring data accuracy, governance and adherence to SLAs
• Handling operational escalations effectively
• Driving efficiency and consistency
• Balancing capacity and demand
• Developing team capability

What You'll Bring

• 6+ years of relevant experience in L&D operations, systems, program management, or service environments
• Proven experience managing operational processes, learner lifecycle, or system-driven workflows
• Demonstrated ability to lead and develop individuals or small teams in operational environments
• Strong stakeholder management skills, with the ability to manage expectations and ensure process alignment
• Experience working with systems (e.g., LMS) and ensuring data accuracy and process compliance
• Strong organizational and planning skills, including capacity and workload management
• Continuous improvement mindset focused on efficiency, scalability, and operational excellence

Who You'll Work With

You will work with global L&D teams, business stakeholders, faculty, vendors, and cross-functional partners to deliver and continuously improve learning experiences.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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