Application Support Professional

Decskill; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading IT consulting firm based in Lisbon is seeking an Application Support Professional to enhance their team. This role involves providing top-notch incident resolution for internal applications and ensuring a quality client experience as a single point-of-contact. The ideal candidate should be fluent in both German and English, possess 2nd level Application Support experience, and have a solid understanding of ITIL foundations. Join us to thrive in a collaborative environment that fosters digital transformation.

Responsabilidades

• Incident resolution within internal applications.
• End-to-end customer experience providing a single point-of-contact.
• Application support for Siemens Digital People Solutions on several platforms.
• Documenting all actions and communication in the tickets.
• Knowledge transfer inside the team regarding the applications and support activities.
• Proactive in finding root-causes, communicating with other teams and finding solutions.
• Focused on providing quality support with focus on client satisfaction.

Conhecimentos

German speaker (written and spoken)

English speaker (written and spoken)

Problem solving & researching experience

2nd level Application Support experience

ITIL foundations knowledge

Provider-based services experience

Experience in HR systems

Ticketing tools (servicenow / remedy / other)

Good level of English

Descrição da oferta de emprego

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well‑being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time‑to‑Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long‑term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for Application Support Professional!

Responsibilities:

• Incident resolution within internal applications.
• End‑to‑end customer experience providing a single point‑of‑contact.
• Application support for Siemens Digital People Solutions on several platforms.
• Documenting all actions and communication in the tickets.
• Knowledge transfer inside the team regarding the applications and support activities eg Creation of use cases.
• Proactive in finding root-causes, communicating with other teams and finding solutions.
• Focused on providing quality support with focus on client satisfaction.

Requirements:

• German speaker (written and spoken).
• English speaker (written and spoken).
• 2nd level Application Support experience.
• ITIL foundations knowledge.
• Problem solving & researching experience.
• Provider-based services experience.
• Experience in HR systems.
• Ticketing tools (servicenow / remedy / other)
• Good level of english.

If you’re interested in this job, please send your CV to [e-mail] with reference "CA/ Support".

Decskill is committed to equality and non‑discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.