Global HR Service Desk & Data Analyst (EN/DE)

Air Liquide; Algés; On-site; EUR 12,000 - 18,000; Full time

Job summary

Air Liquide Europe Business Services (ALEBS) in Lisbon, Portugal, seeks an HR administrative assistant to support transactional HR tasks within a global team. The role focuses on data changes, documentation management, and data integrity across entities in Europe, Africa, the Middle East and India.

You will resolve inquiries, maintain case records, and contribute to knowledge base improvements, working within a multicultural and fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent in HR, social sciences or administration.
• Experience in a shared services environment is a plus.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Resolve inquiries using knowledge base documents within SLA.
• Provide regular status updates to employees and partners until resolved.
• Follow up on outstanding items and obtain feedback on resolution.
• Guide HR SSC users to self-help materials when applicable.
• Own cases and update resolutions accurately in the case management system.
• Escalate complex inquiries to subject matter experts when needed.
• Identify knowledge gaps and suggest improvements to our knowledge base.

Skills

Strong organizational skills

Time-management

Interpersonal communication

Verbal and written communication

Questioning and clarification

Independent initiative

Confidentiality and discretion

IT savviness with HR systems

Education

Degree in HR/ Social Sciences/ Administration or similar

Tools

Knowledge management

Document management

HR systems

Job description

Air Liquide Europe Business Services (ALEBS) in Lisbon, Portugal, seeks an HR administrative assistant to support transactional HR tasks within a global team. The role focuses on data changes, documentation management, and data integrity across entities in Europe, Africa, the Middle East and India.

You will resolve inquiries, maintain case records, and contribute to knowledge base improvements, working within a multicultural and fast-paced environment.