HR EDM Analyst - German (m/f)

Air Liquide; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Air Liquide is seeking an HR Administrative Assistant to join their team in Lisbon, Portugal. This role involves performing transactional and administrative tasks related to employee data, resolving enquiries, and maintaining data integrity. The ideal candidate must possess a degree in HR or a related field and be fluent in English and German.

We embrace diversity and are committed to creating an inclusive workplace where everyone feels valued and empowered. Join us to be part of our mission to accelerate innovation and empower people globally.

Qualificações

• Experience as an HR administrative assistant recommended.
• Ability to act confidentially and responsibly.
• Ownership and independent working capability.

Responsabilidades

• Perform transactional and administrative tasks related to employee data changes.
• Resolve enquiries leveraging knowledge base documents.
• Provide regular status updates to employees and partners.
• Assume ownership of cases and update resolutions accurately.
• Identify gaps in current knowledge base documentation.

Conhecimentos

Fluent in English and German

Strong organizational skills

Excellent interpersonal skills

Excellent verbal and written communication

IT savvy

Formação académica

Degree in HR, Social Sciences, Administration or similar

Ferramentas

ServiceNow

Workday

Descrição da oferta de emprego

Overview

Be part of the ALEBS Evolution: Accelerate Innovation, Empower People. Since 2019, ALEBS (Air Liquide Europe Business Services) has evolved from a startup project into a global powerhouse. Over the past years, we have become the beating heart of Air Liquide’s operational success, driving efficiency and excellence across the globe. Why Join Us? We don’t just offer a job; we offer a seat at the forefront of the future. Our mission is clear:

• Operational Excellence: We are pioneering the next era of business services by re-engineering and automating processes with RPA and Generative AI.
• Our DNA of Care: We believe that high performance thrives in a culture of wellbeing. We prioritize your physical and mental health.
• Future-Leader Engine: With our "Grow with GBS" initiative, we groom the future leaders of the Air Liquide Group.

Who We Are: We are a vibrant community of 439+ experts representing 33 nationalities. From Europe to Africa, the Middle East, and India, our diversity is our greatest asset. When you join ALEBS, you’re joining a global movement where innovation meets humanity. Ready to accelerate your career in an environment where your impact is felt worldwide? Join ALEBS and grow with us.

How will you contribute and grow?

Air Liquide Europe Business Services (ALEBS) was created in 2019 in Lisbon, Portugal with the mandate to provide financial services for Air Liquide European entities. In the space of 4 years, it has expanded to over 400 employees based in 3 office locations: Lisbon, Tomar and Guarda. The geographical scope includes Europe, Africa, the Middle East and India, and the operational scope now includes Finance and Human Resources.

• Performs transactional and administrative tasks related to employee personal and job data changes, delivers physical record and document management services, and ensures employee and organization data integrity and compliance.
• Resolves enquiries leveraging knowledge base documents (FAQs, job aids, policy documents, etc.) within the agreed service levels defined in the Service Level Agreement (SLA).
• Provides regular status updates to employees and partners, maintaining contact until requests are resolved.
• Actively follows up on outstanding items and obtains feedback on resolution from employees and partners.
• Helps and educates HR Shared Service Centre users to navigate self-help materials and functionality where assistance is required.
• Assumes ownership of cases and updates resolutions accurately and in a timely manner in the case management system.
• Escalates complex enquiries to the next level of support or relevant subject matter experts.
• Identifies gaps in current knowledge base documentation and highlights improvements required to enhance the knowledge base.

Are you a MATCH?

• Degree in HR, Social Sciences, Administration or similar.
• Fluent in English and German (written and spoken). Extra languages are valued (e.g., Arabic, Spanish, French, Italian, Swedish).
• Strong organizational and time-management skills.
• Excellent interpersonal skills with the ability to interact professionally with a diverse group of people.
• Excellent verbal and written communication skills with the ability to interact with managers, executives, business partners and subject matter experts from various countries, cultures and business levels.
• Ability to ask relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve.
• Ownership and the capability of working independently, taking initiative, and following up on assigned projects.
• Ability to act in a confidential and sensitive manner with a high sense of commitment and responsibility.
• IT savvy and resourceful in leveraging knowledge management, document management, and HR systems to obtain required information to resolve queries and issues.
• Experience as an HR administrative assistant (recommended and in a shared services environment will be considered a plus).

Nice to have

• Availability to travel when possible and if necessary.
• ServiceNow and Workday experience.

Our Differences Make Our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We believe a diverse organization opens opportunities for people to express their talent and fosters innovation while living our fundamentals and creating an engaging environment in a changing world.