Global Client Services Concierge & Travel Operations Lead

Jobtailor; Lisboa; Presencial; EUR 30 000 - 38 000; Tempo integral

Resumo da oferta

Jobtailor in Lisbon seeks a Client Services Executive to be the first point of contact for clients, coordinating bookings and ensuring a seamless travel experience. You will manage client journeys, arrange ground transfers and other services, and collaborate with multiple teams to uphold the highest standards of service for high-profile clients.

With a focus on precision, proactive problem-solving, and a passion for exceptional service, you will operate in a fast-paced, global team environment,

Qualificações

• Experience in a client-facing role in hospitality, travel, aviation, luxury services, or related industries.
• Ability to navigate multiple digital systems in real time across platforms.
• Strong written and spoken English.
• Calm, accurate and solutions-focused under pressure.
• Collaborative mindset and passion for delivering exceptional service.
• Flexibility to work shifts including evenings and weekends as part of a 24/7 team.

Responsabilidades

• Managing client requests and bookings with precision and efficiency.
• Overseeing all operational aspects of the client's journey, ensuring regulatory permissions are secured by gathering country-specific requirements.
• Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections.
• Anticipating challenges, resolving issues, and keeping clients informed at all times.
• Coordinating across multiple teams to deliver seamless, end-to-end service.
• Building trusted relationships with high-profile clients through clear, professional communication.
• Taking ownership of complex situations and ensuring the best possible outcome.

Conhecimentos

Communication skills

English proficiency

Multitasking

Relationship management

Calm under pressure

Descrição da oferta de emprego

Jobtailor in Lisbon seeks a Client Services Executive to be the first point of contact for clients, coordinating bookings and ensuring a seamless travel experience. You will manage client journeys, arrange ground transfers and other services, and collaborate with multiple teams to uphold the highest standards of service for high-profile clients.

With a focus on precision, proactive problem-solving, and a passion for exceptional service, you will operate in a fast-paced, global team environment,