Multichannel English-Speaking Customer Advisor

Jobtailor; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Resumo da oferta

Jobtailor in Lisboa, Portugal, is seeking an English-speaking customer service representative to assist customers by phone, chat and email. You will identify needs, provide accurate information and solutions, and resolve issues with empathy and professionalism, while documenting interactions in company systems.

You will collaborate with internal teams to address complex inquiries and help maintain high customer satisfaction.

Qualificações

• Fluent in English both written and spoken.
• Experience in customer service, call centres, hospitality, retail or BPO is an advantage.
• Excellent verbal and written communication skills.
• Strong customer focus and a professional, empathetic approach.
• Good problem-solving and decision-making skills.
• Ability to stay calm and professional with challenging customers.
• Confident using computers and customer service platforms.
• Able to multitask while interacting with customers across multiple systems.
• Strong attention to detail and organisational skills.
• Positive, flexible and solution-oriented mindset.
• Able to work independently and in a multicultural team.
• Willingness to work in a fast-paced, international environment.
• Availability for rotational shifts, including weekends.

Responsabilidades

• Provide high-quality customer service to English-speaking customers via phone, chat and email
• Respond to customer enquiries in a timely, professional and helpful manner
• Identify customer needs and provide accurate information, guidance and solutions
• Resolve customer issues efficiently while maintaining a positive customer experience
• Handle complaints and escalated cases with empathy, patience and professionalism
• Use multiple systems and browser applications simultaneously to manage customer interactions
• Maintain accurate records of customer enquiries, actions and resolutions in the relevant systems
• Follow company procedures, service standards, quality requirements and data protection policies
• Work collaboratively with colleagues and other internal teams to resolve complex enquiries
• Identify recurring customer issues and share relevant feedback with the appropriate teams
• Meet individual and team performance, quality and customer satisfaction targets

Conhecimentos

Fluent English

Customer service experience

Communication skills

Customer focus

Problem solving

Calm under pressure

Tech-savvy

Multitasking

Attention to detail

Positive mindset

Independence & teamwork

Shift-work availability

Descrição da oferta de emprego

Jobtailor in Lisboa, Portugal, is seeking an English-speaking customer service representative to assist customers by phone, chat and email. You will identify needs, provide accurate information and solutions, and resolve issues with empathy and professionalism, while documenting interactions in company systems.

You will collaborate with internal teams to address complex inquiries and help maintain high customer satisfaction.