Bilingual B2B Customer Support & Coordination

Jobtailor; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Resumo da oferta

Jobtailor in Lisbon is seeking a proactive Customer Service Coordinator to build and sustain strong relationships with clients and cleaning agents, ensuring smooth communication and a high-quality service experience. The role emphasizes timely feedback handling, issue resolution, and adherence to service quality standards.

You will also maintain accurate records, process contract changes, manage staff absences, and assist payroll-related inquiries, contributing to a growing hub with

Qualificações

• Native or fluent in French (C2) with strong professional command of English (C1).
• 1+ years of experience in Customer Service, Coordination or Hospitality.
• Proactive, hands-on mindset.

Responsabilidades

• Maintain close relationships with clients and cleaning agents to ensure smooth communication and high-quality service.
• Manage feedback and handle complaints professionally to meet quality standards.
• Keep information up to date, process contract changes, manage absences and support payroll questions from employees.

Conhecimentos

French fluency

English proficiency

Communication skills

Customer service

Coordination

Descrição da oferta de emprego

Jobtailor in Lisbon is seeking a proactive Customer Service Coordinator to build and sustain strong relationships with clients and cleaning agents, ensuring smooth communication and a high-quality service experience. The role emphasizes timely feedback handling, issue resolution, and adherence to service quality standards.

You will also maintain accurate records, process contract changes, manage staff absences, and assist payroll-related inquiries, contributing to a growing hub with