Global Client Services & Project Coordinator

TransPerfect; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

TransPerfect in Lisbon, Portugal seeks a Client Services Associate to provide first-level support to existing clients and coordinate language projects. You will manage scope, budgets, timelines, and liaison between clients and production teams.

The role requires a Bachelor’s degree, solid English communication, and proven customer service experience. You will collaborate with diverse teams, learn client industries, and ensure on-time, high-quality deliverables.

Qualificações

• Bachelor’s degree or equivalent.
• Experience in customer service.
• Excellent problem solving and analytical skills; proactive.
• Effective time management and ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication skills in English.
• Ability to work well with people from diverse backgrounds and cultures, work independently and as part of a team.
• Experience coordinating projects and assignment of resources is a plus.
• Strong MS Office/computer skills.

Responsabilidades

• Respond to client requests for new project initiatives through our centralized technology.
• Collaborate with production team to assess scope and produce cost and timeline estimates for translation projects and requests.
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion.
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team.
• Where applicable, initiate some project specifics to set the production team / individual project up for success.
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service.
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
• Serve as the central point of contact for and liaison between external client contact and internal production staff.
• Set and fulfill client expectations.
• Comply with all ISO regulations, processes and procedures.
• Potentially trouble-shoot problem projects.
• Understand and abide by individual project instructions and effectively communicate to the production team.
• Investigate client complaints where applicable.
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues.
• Complete all other tasks as assigned by a manager.

Conhecimentos

Customer service

Problem solving

Time management

English communication

Teamwork

Multicultural communication

Project coordination

Formação académica

Bachelor's degree or equivalent

Ferramentas

MS Office

Descrição da oferta de emprego

TransPerfect in Lisbon, Portugal seeks a Client Services Associate to provide first-level support to existing clients and coordinate language projects. You will manage scope, budgets, timelines, and liaison between clients and production teams.

The role requires a Bachelor’s degree, solid English communication, and proven customer service experience. You will collaborate with diverse teams, learn client industries, and ensure on-time, high-quality deliverables.