Dutch Speaking Luxury Concierge Agent

Blu Selection; Misericórdia; On-site; EUR 19,350 - 23,650; Full time

Benefits offered by this job

Quarterly performance bonus

Transport allowance

Full health insurance coverage

Exclusive travel and hospitality perks

Job summary

Blu Selection is seeking a Dutch-speaking VIP Concierge to provide tailored lifestyle services and travel arrangements for high-end clients in Lisbon. You will manage requests via phone, email, and WhatsApp, ensuring exceptional service and personal attention.

Candidates should possess native Dutch/Flemish and strong English skills, along with a proactive attitude and customer service experience. The position offers a permanent contract, competitive salary, and attractive perks including health insurance and transport allowance.

Qualifications

• Experience in customer service, hospitality, travel, or luxury services is a plus.
• Strong communicator with a proactive, solution-oriented mindset.
• Comfortable using ticketing systems.

Responsibilities

• Managing requests from premium clients via phone, email, and WhatsApp.
• Coordinating exclusive reservations, event tickets, and travel bookings.
• Providing expert advice on luxury dining, cultural events, and bespoke activities.

Skills

Native-level Dutch/Flemish speaker

Strong English skills (B2 or above)

Customer service experience

Hospitality experience

Adaptable and detail-oriented

Tools

Salesforce

Job description

Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a Dutch‑speaking VIP Concierge, you’ll be the go‑to expert for delivering tailored lifestyle services, travel arrangements, and unique experiences to high‑end clients. If you’re service‑oriented, resourceful, and ready to offer top‑tier assistance, we’d love to hear from you.

Your responsibilities and impact as a VIP Concierge will include:

• Managing requests from premium clients via phone, email, and WhatsApp in Dutch/Flemish and English.
• Coordinating exclusive reservations, event tickets, and travel bookings tailored to client preferences.
• Providing expert advice on luxury dining, cultural events, and bespoke activities.
• Handling urgent and complex requests with efficiency, creativity, and discretion.
• Ensuring an exceptional, personalized experience from first contact to final delivery.

Job Description

Skills, qualifications, and interests needed to succeed in this role:

• Native‑level Dutch/Flemish speaker with strong English skills (B2 or above).
• Experience in customer service, hospitality, travel, or luxury services is a plus.
• Strong communicator with a proactive, solution‑oriented mindset.
• Adaptable, detail‑oriented, and confident in meeting high expectations.
• Comfortable using ticketing systems (Salesforce experience is an advantage).

Qualifications

What’s in it for you?

• Permanent contract with a 3‑month probation period.
• 40‑hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday.
• Gross annual salary: €21,500 paid over 14 months (€1,535.71/month).
• Attractive quarterly performance bonus (up to €2,792/year).
• €30 monthly transport allowance.
• Full health insurance coverage (including dental and optical) after 6 months.
• Office located in central Lisbon.
• Access to exclusive travel and hospitality perks.

About the Company You’ll be joining a global leader in premium concierge and lifestyle management services, trusted by luxury brands, financial institutions, and exclusive membership programs worldwide. The company specializes in providing exceptional, personalized support to high‑value clients, from securing last‑minute event tickets to arranging once‑in‑a‑lifetime travel experiences, all delivered with discretion, creativity, and the highest level of service.