Application Production Support Engineer - Automation

Axians | Digital Solutions - Tech Talent; Porto; Presencial; EUR 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee assistance program

Performance bonuses

Resumo da oferta

Axians is seeking an Application Production Support Engineer to join an international project in the financial services sector. You will ensure the stability, availability, and performance of critical applications, working with business and technical teams to troubleshoot incidents and automate operations.

Join our team to contribute to continuous improvement, be comfortable with shifting coverage, and participate in an international environment. Fluency in English is required.

Qualificações

• Experience in Application Support, Production Support, or similar technical support roles.
• Strong knowledge of Oracle SQL.
• Experience working with Windows and Linux environments.
• Knowledge of scripting languages for automation and operational improvements.
• Understanding of application monitoring and incident management processes.
• Knowledge of Unix environments is a plus.
• Experience with ITIL principles and service management frameworks is a plus.
• Fluency in English.

Responsabilidades

• Support the business in their IT needs and understand the business workflows and scenarios.
• Maintaining a proper coverage in their designated shift.
• Voluntarily picking up work and tasks as received over email, tickets or in person.
• Provide business, team members and other project/task partnering teams updates on the issue/task/project.
• Documenting and training other team members.
• Shadow other team members and seek to learn to improve day to day coverage of the platforms.
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up.
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue.
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team.

Conhecimentos

Application Support

Production Support

Oracle SQL

Windows

Linux

Scripting

ITIL

DevOps

English

Ferramentas

Ansible

Descrição da oferta de emprego

Axians is seeking an Application Production Support Engineer to join an international project in the financial services sector. You will ensure the stability, availability, and performance of critical applications, working with business and technical teams to troubleshoot incidents and automate operations.

Join our team to contribute to continuous improvement, be comfortable with shifting coverage, and participate in an international environment. Fluency in English is required.