Global AI and Automation Lead, Audio & Digital Transformation

SmartRecruiters, Inc.; Aveiro; Híbrido; EUR 90 000 - 130 000; Tempo integral

Resumo da oferta

Keenfinity Group Audio seeks an AI & Business Automation Lead to own the business impact and adoption of AI across our Audio organization, driving Claude and Salesforce Agentforce adoption and defining governance.

You will partner with IT and business owners, report to the Director Digital & Commercial Transformation, Audio, and shape AI governance, training, and scalable, global automation initiatives from Portugal.

Qualificações

• Master's degree in a relevant field.
• 5+ years of experience in Digital Transformation, Process Automation, AI Enablement or a comparable role.
• Hands-on experience with enterprise AI tools (Claude, ChatGPT Enterprise, Copilot) or automation/RPA platforms.
• Experience with Salesforce, Agentforce or a comparable CRM ecosystem from a business ownership perspective.
• Proven ability to design and deliver change management and training programs at scale.
• Strong analytical, communication and stakeholder management skills with a hands-on, results-oriented mindset.
• Passion for AI-driven innovation, process excellence and scalable global business solutions.

Responsabilidades

• Own the Audio AI roadmap and turn it into a prioritized, quantified use-case backlog with clear business impact, effort and timeline.
• Drive adoption of Claude Enterprise and Salesforce Agentforce across functions, tracking usage and value delivered.
• Define and maintain the AI governance framework, covering model selection, data handling and usage policy.
• Design and deliver training and enablement programs so AI adoption scales across the organization.
• Identify and business-case new automation opportunities across Sales, Service and Operations.
• Report AI business impact and adoption metrics to executive management on a regular cadence.
• Partner with Product Owners, IT and implementation partners to ensure successful delivery of AI capabilities.

Conhecimentos

Digital Transformation

Process Automation

AI Enablement

Change Management

Stakeholder Management

Communication Skills

Formação académica

Master's degree in Business Administration, Information Systems, Computer Science or a related field

Ferramentas

Claude

ChatGPT Enterprise

Copilot

Salesforce Agentforce

Descrição da oferta de emprego

Keenfinity Group Audio seeks an AI & Business Automation Lead to own the business impact and adoption of AI across our Audio organization, driving Claude and Salesforce Agentforce adoption and defining governance.

You will partner with IT and business owners, report to the Director Digital & Commercial Transformation, Audio, and shape AI governance, training, and scalable, global automation initiatives from Portugal.