German VIP Customer Experience Advisor — Remote (Portugal)

smart-recruitments; Portugal; Teletrabalho; EUR 20 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee discounts

Paid training

Career progression

Resumo da oferta

smart-recruitments is seeking a German-speaking VIP Customer Service Advisor for a remote role in Portugal. You will support high-value clients via chat, email and phone, helping optimize their digital advertising presence and resolve issues quickly.

Fluency in German is mandatory, with proficient English. The role values strong communication, problem-solving, and a proactive, customer-focused mindset. Full training is provided and clear career progression is offered.

Qualificações

• Fluency in German is mandatory, with proficient English.
• Strong communication and problem-solving abilities.
• Basic technical proficiency and computer skills.

Responsabilidades

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Conhecimentos

German language

English proficiency

Communication skills

Problem solving

Multitasking

Team player

Customer support mindset

Descrição da oferta de emprego

smart-recruitments is seeking a German-speaking VIP Customer Service Advisor for a remote role in Portugal. You will support high-value clients via chat, email and phone, helping optimize their digital advertising presence and resolve issues quickly.

Fluency in German is mandatory, with proficient English. The role values strong communication, problem-solving, and a proactive, customer-focused mindset. Full training is provided and clear career progression is offered.