German Customer Care Advisor in Portugal (Fully Remote)

Cross Border Talents; Viana do Castelo; Teletrabalho; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation allowance

Resumo da oferta

A customer service recruiting firm is seeking a German Customer Care Advisor for a fully remote role. You will assist clients through various channels, ensuring customer satisfaction while addressing technical and financial inquiries. Candidates must be fluent in German and hold either EU Citizenship or a Portuguese Residency Card. Join a dynamic team that values innovation and customer care.

Qualificações

• EU Citizenship or Portuguese Residency Card is required.
• 0-1 year experience in customer support is acceptable.
• 0-1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsabilidades

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup and technical challenges.
• Serve as a trusted advisor to customers in the sports industry.
• Respond promptly to customer inquiries, complaints, and feedback
• Foster strong customer relationships through clear, open communication
• Uphold high standards of service in line with company policies
• Provide insights and suggestions to refine processes and improve service quality

Conhecimentos

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Descrição da oferta de emprego

German Customer Care Advisor in Portugal (Fully Remote)

Job Openings German Customer Care Advisor in Portugal (Fully Remote)

About the job German Customer Care Advisor in Portugal (Fully Remote)

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Advisor, you’ll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You’ll deliver expert advice, ensure customer satisfaction, and contribute to process improvements.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges
• Serve as a trusted advisor to customers within the sports industry
• Respond promptly to customer inquiries, complaints, and feedback
• Foster strong customer relationships through clear, open communication
• Uphold high standards of service in line with company policies
• Provide insights and suggestions to refine processes and improve service quality

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Earn bonuses based on your contributions
• Meal Allowance: Cover meal expenses during working hours
• Transportation Allowance: Support for commuting costs

Remote Work: Collaborate effectively in a flexible, virtual environment

Are you ready to embark on this exciting customer support journey? Submit your application today, and we’ll get in touch!