German Tech Support Specialist - Customer Advocate

TP; Portugal; Presencial; EUR 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Relocation assistance (TP Housing + 1)

Meal allowance

Free daily meals in cafeterias

Portuguese language courses

Sport activities and social events

Training and personal development

Easy public transport access

Resumo da oferta

TP is seeking a German-speaking Technical Support specialist in Portugal. You will handle customer issues by phone and email, advocate for customers, and deliver creative solutions to ensure satisfaction.

You will work to regain confidence in the brand and provide recommendations aligned with customer needs, while playing a central role within the organization. Join a multinational environment with strong development and training opportunities; relocation support and competitive benefits are

Qualificações

• 1 year minimum experience in Technical Support.
• Fluent written and oral German (C2) and English (B2).
• Customer-oriented with strong decision-making skills.
• Excellent communication and interpersonal skills; team spirit.
• Creative problem-solving and relationship-building abilities.

Responsabilidades

• Provide necessary help to solve customer technical issues via phone and email.
• Be an advocate for customers and their issues.
• Ensure customer satisfaction with creative solutions.
• Regain customer confidence in the brand.
• Provide recommendations to engage with customer needs.
• Play a central role within the internal organization.

Conhecimentos

German (C2)

English (B2)

Technical Support experience

Customer oriented

Communication skills

Interpersonal skills

Team spirit

Problem solving

Agile in IT

Descrição da oferta de emprego

TP is seeking a German-speaking Technical Support specialist in Portugal. You will handle customer issues by phone and email, advocate for customers, and deliver creative solutions to ensure satisfaction.

You will work to regain confidence in the brand and provide recommendations aligned with customer needs, while playing a central role within the organization. Join a multinational environment with strong development and training opportunities; relocation support and competitive benefits are