German-Speaking Travel & Tourism Specialist

Kats Recruitment; Porto; Vor Ort; EUR 32.000 - 44.000; Vollzeit

Benefits dieser Stelle

Provided Accommodation

Relocation Package

Private health insurance

Meal vouchers

Paid annual leave

Language courses

Zusammenfassung

Kats Recruitment is seeking a German-speaking Travel & Tourism Specialist in Porto, Portugal. The role focuses on customer advisory for flights, hotels, and packages, via phone, email, and live chat. Full relocation support including accommodation is provided to ensure a smooth transition.

You will join an international team in a modern Porto office and support travelers with bookings and changes. Requirements include native German (C1/C2) with good English (B2), EU/EEA passport or valid permit,

Qualifikationen

• Native or near-native German (C1/C2) with good English (B2)
• Strong customer-centric mindset and excellent communication
• Comfortable using CRM systems and multiple screens

Aufgaben

• Assist German-speaking customers via phone, email, and live chat
• Manage bookings, changes, and refunds for travel services
• Provide destination knowledge and resolve issues with care and speed
• Support travellers with policies, guidelines, and loyalty programs

Kenntnisse

German (C1/C2)

English (B2)

Customer service

CRM software

Tools

CRM software

Jobbeschreibung

German-Speaking Travel & Tourism Specialist – Relocation Package Included (Porto Office)

Are you fluent in German and passionate about the travel, hospitality, and tourism industry? We are seeking enthusiastic customer advisors to join our international team based in vibrant Porto, Portugal.

In this role, you will assist travelers with booking management, itinerary planning, and customer support for leading global travel platforms, airlines, or online travel agencies (OTAs). Full relocation support—including provided accommodation—is included to make your transition to Porto smooth and hassle-free!

The Role

• Customer Advisory: Provide high-quality assistance to German-speaking customers via phone, email, and live chat regarding flights, hotel reservations, car rentals, and vacation packages.
• Booking & Changes: Handle reservations, schedule modifications, cancellations, refunds, and special service requests efficiently using global distribution/reservation software.
• Problem Resolution: Resolve travel-related inquiries, itinerary disruptions, and emergency rebook requests with care, patience, and attention to detail.
• Product Knowledge: Offer expert advice on destinations, travel guidelines, policy details, and loyalty programs.

Working Model & Location

• Location: Porto, Portugal.
• Work Model: Modern Office-based setup in central Porto.
• Relocation Support: Full Relocation Package Included (designed specifically for applicants moving to Portugal from abroad or another region).

Relocation & Accommodation Package

• Provided Accommodation: Dedicated company-allocated apartment/room (rent and utilities covered/supported) upon arrival.
• Relocation Reimbursement: Flight ticket reimbursement after successful completion of the trial period.
• Arrival Assistance: Airport pickup, administrative onboarding support (assistance with getting your Portuguese NIF, NISS, and bank account setup), and local orientation.

What We Offer

• Salary: Attractive base salary above Portuguese market standards, including monthly performance and language bonuses.
• Benefits: Private health insurance (after 6 months), meal allowance vouchers, and paid annual leave.
• Workplace Perks: Vibrant, multi-cultural office environment in Porto with dynamic team activities, free language courses, and relaxation areas.
• Career Growth: Long-term career development opportunities within team management, quality assurance, or training.

Requirements

• Language Skills: Native or Near-Native German (C1/C2) with good working proficiency in English (B2).
• Eligibility: Must hold an EU/EEA Passport or a valid Work/Residence Permit allowing employment in Portugal.
• Soft Skills: Passion for travel, strong customer-centric mindset, excellent communication, and active listening skills.
• Technical Aptitude: Comfortable working with computer systems, multiple screens, and basic CRM software.
• Flexibility: Willingness to work in rotational shifts (including weekends) within an operational schedule.