Bilingual German-English Customer Support Pro (Porto, Hybrid)

CB Talents SP; Porto; Hybrid; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Hybrid work model

Meal allowance

Performance bonus

Complexity bonus

Job summary

CB Talents SP in Porto, Portugal is hiring a Customer Service Representative fluent in German and English. You will be the primary contact for retail customers, guiding account and app setups with a friendly, sales-oriented mindset.

This hybrid role offers a base salary of €1,100 gross per month plus bonuses (up to €200 monthly) and a complexity bonus of €167.86, with meal allowance paid over 11 months. Shifts are rotational between 06:00 and 21:00, with two days off per week.

Qualifications

• German (C1/C2) and English fluency required.
• Excellent communication skills and customer-centric attitude.
• Sales-oriented mindset and ability to present product ranges.

Responsibilities

• Provide inbound customer support for retail customers and guide account/app setups.
• Deliver friendly, practical solutions while promoting product ranges.
• Support central marketing campaigns and build trust with customers in Germany and beyond.

Skills

German (C1/C2)

English (fluent)

Customer service

Sales mindset

Job description

CB Talents SP in Porto, Portugal is hiring a Customer Service Representative fluent in German and English. You will be the primary contact for retail customers, guiding account and app setups with a friendly, sales-oriented mindset.

This hybrid role offers a base salary of €1,100 gross per month plus bonuses (up to €200 monthly) and a complexity bonus of €167.86, with meal allowance paid over 11 months. Shifts are rotational between 06:00 and 21:00, with two days off per week.