German Customer Support Specialist — Chat & Email (Global)

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 30,466 - 36,493; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team

Onsite Work Environment

Job summary

A customer support company in Porto is seeking a Customer Support Specialist to assist users through email and chat. Candidates must be fluent in German and have experience in customer service. This role offers a collaborative team environment, opportunities for growth, and a supportive workplace. Competitive salary and meal allowance provided.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Handle customer inquiries through email and chat only.
• Follow established support procedures to troubleshoot.
• Meet quality and performance targets.

Skills

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical skills

Leadership abilities

Good communication skills

Job description

Job Openings German Customer Support in Porto (No Phone Calls) - 3000 Euros Welcome Bonus

About the job German Customer Support in Porto (No Phone Calls) - 3000 Euros Welcome Bonus

Kickstart Your Career in Tech Support – Assist Users Around the Globe!

Be part of a collaborative, fast-moving team where your problem-solving abilities and tech-savvy mindset truly make an impact. If you’re a clear communicator who enjoys helping others and thrives in dynamic environments, this is your chance to support users of innovative digital products—exclusively via chat and email, no phone calls required!

Role Overview:

As a Customer Support Specialist, you’ll play a central role in delivering smooth, high-quality assistance to a worldwide user base. You’ll guide customers, resolve issues, and ensure a positive experience through written communication channels only. This position is ideal for someone who values clear processes, is committed to customer satisfaction, and wants to grow in a supportive, fast-paced setting.

Key Responsibilities:

• Handle customer inquiries through email and chat only, providing prompt, courteous, and clear responses

Follow established support procedures (SOPs) to troubleshoot effectively or escalate when needed

Consistently meet quality and performance targets, including SLA requirements

Take part in ongoing training and feedback sessions to keep skills sharp and stay updated on product developments

Approach each case with empathy and a solution-focused mindset

Contribute ideas to improve workflows and help foster a culture of continuous improvement

Requirements:

• Proficiency in German (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!