German-Speaking Customer Support Specialist

Global People Sphere; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive base salary + monthly performance bonuses

Private health insurance

Fully paid training

Career growth opportunities

Multicultural and inclusive workplace

Job summary

A global company located in Porto is seeking a German‑Speaking Customer Support Specialist to provide top-notch assistance to international clients. You will be responsible for resolving inquiries via phone, email, and chat while collaborating with internal teams to enhance customer satisfaction. The ideal candidate should possess fluent German skills and a customer-first mindset. This role offers competitive salary, bonuses, and a vibrant, multicultural workplace.

Qualifications

• Fluent or C2 level in German.
• Good English skills (B2 or higher).
• Currently based in Porto.
• Strong communication, active listening, and problem-solving abilities.
• A customer-first mindset and a passion for helping others.

Responsibilities

• Be the friendly voice and problem-solver for customers via phone, email, and chat.
• Offer quick, accurate, and empathetic support on product or service questions.
• Collaborate with internal teams to improve processes and customer satisfaction.
• Turn every interaction into a positive experience.

Skills

Fluent or C2 level in German

Good English skills (B2 or higher)

Strong communication abilities

Active listening

Problem-solving abilities

Customer-first mindset

Job description

Are you a natural communicator who loves helping people? Do you want to work in a vibrant, multicultural environment where your language skills make a real difference? This is your chance to join a global company in sunny Porto as a German‑Speaking Customer Support Specialist, providing top‑notch assistance to international clients.

What You’ll Do

• Be the friendly voice and problem‑solver for customers via phone, email, and chat.
• Offer quick, accurate, and empathetic support on product or service questions.
• Collaborate with internal teams to improve processes and customer satisfaction.
• Turn every interaction into a positive experience.

What We’re Looking For

• Fluent or C2 level in German.
• Good English skills (B2 or higher).
• Currently based in Porto.
• Strong communication, active listening, and problem‑solving abilities.
• A customer‑first mindset and a passion for helping others.

What We Offer

• Competitive base salary + monthly performance bonuses.
• Private health insurance for your peace of mind.
• Fully paid training and continuous career growth opportunities.
• A modern, multicultural, and inclusive workplace where you’ll feel at home.

Why You’ll Love It Here

You’ll join an energetic, international team where every day brings new challenges, new peoples, and new chances to grow. Your German language skills will open doors to a global career and we’ll make sure you have fun along the way!

Ready to start your next adventure? Apply today and help us deliver unforgettable customer experiences from the heart of Porto!