German-Speaking Tech Support Specialist - Hybrid + Benefits
Randstad Portugal
Uma candidatura feita para esta oferta — um currículo e uma carta de apresentação personalizados que vão ao encontro do anúncio.
Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
Randstad Portugal is hiring a German-Speaking Technical Support Representative in Lisbon or Porto, Portugal. Hybrid after a 6‑month on-site onboarding period. You will provide specialized phone support, diagnose telecom issues and maintain high customer satisfaction.
Fluency in German (C1/C2) is required; English is a plus. Experience in optical fiber, networking and IT troubleshooting, plus a background in customer service, will help you thrive.
Qualificações
- German fluency at C1/C2 level is required; English is a plus.
- Solid understanding of optical fiber, networking and IT troubleshooting.
- Background in customer service, call centers or tech helpdesks.
- Excellent communication, problem-solving mindset and adaptability.
Responsabilidades
- Provide specialized phone support, ensuring efficient troubleshooting and high customer satisfaction.
- Diagnose and solve technical issues related to telecom services, optical fiber, and network connections.
- Maintain positive customer relations by delivering timely and empathetic assistance.
- Participate in continuous training to stay ahead of new tech solutions.
Conhecimentos
Ferramentas
Descrição da oferta de emprego
Randstad Portugal is hiring a German-Speaking Technical Support Representative in Lisbon or Porto, Portugal. Hybrid after a 6‑month on-site onboarding period. You will provide specialized phone support, diagnose telecom issues and maintain high customer satisfaction.
Fluency in German (C1/C2) is required; English is a plus. Experience in optical fiber, networking and IT troubleshooting, plus a background in customer service, will help you thrive.
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