German-Speaking Customer Support Specialist - Hybrid

Personalbüro U. Herrmann; Lisboa; Híbrido; EUR 17 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

On-site for 3 months

Resumo da oferta

Personalbüro U. Herrmann in Lisbon, Portugal, seeks a German-speaking Customer Support specialist. You will handle inquiries via phone, email, and chat, resolving product questions and orders with a focus on customer satisfaction. The role starts on-site for the first 3 months, then transitions to a hybrid work arrangement after onboarding. Fluent German (C1-C2) and good English are required; previous customer service experience is a plus in a fast-paced, multilingual environment.

Qualificações

• German language proficiency (C1-C2)
• English proficiency
• Customer service experience a plus
• Strong communication and interpersonal skills
• Team player with proactive attitude

Responsabilidades

• Provide customer support in German via phone, email, and chat
• Assist customers with product questions, orders and inquiries
• Deliver professional, solution-oriented support ensuring high satisfaction
• Handle complaints and provide timely solutions
• Collaborate with colleagues to resolve cases and update records
• Maintain and update internal systems and customer records
• Communicate clearly and professionally at all times

Descrição da oferta de emprego

Personalbüro U. Herrmann in Lisbon, Portugal, seeks a German-speaking Customer Support specialist. You will handle inquiries via phone, email, and chat, resolving product questions and orders with a focus on customer satisfaction. The role starts on-site for the first 3 months, then transitions to a hybrid work arrangement after onboarding. Fluent German (C1-C2) and good English are required; previous customer service experience is a plus in a fast-paced, multilingual environment.