German-Speaking Medical Devices Support Specialist (Hybrid)

Cross Border Talents; Vila Nova da Barquinha; Híbrido; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Relocation assistance

Hybrid work environment

Resumo da oferta

Cross Border Talents seeks a Customer Specialist in Portugal to support a Medical Devices Project, handling product questions, orders, and account requests across phone, email, chat, and other channels.

Fluent German (C1/C2) and English (C1) are required, with EU citizenship or Portuguese residency. The role offers hybrid work, relocation assistance, and a collaborative team environment.

Qualificações

• Fluent in German (C1/C2) and English (C1).
• EU citizenship or valid Portuguese residency required.
• Minimum 1 year of experience in Customer Support.
• Hybrid work arrangement available.

Responsabilidades

• Provide professional and friendly customer support via phone, email, chat, and other digital channels.
• Assist customers with product-related questions, account requests, orders, deliveries, and service inquiries.
• Record customer interactions, actions, and resolutions in internal systems.
• Collaborate with internal teams to resolve issues and ensure smooth customer experience.
• Meet quality, productivity, service-level, and customer satisfaction targets.
• Stay informed about medical devices products and procedures through ongoing training.

Conhecimentos

German (C1/C2)

English (C1)

Analytical thinking

Communication

Descrição da oferta de emprego

Cross Border Talents seeks a Customer Specialist in Portugal to support a Medical Devices Project, handling product questions, orders, and account requests across phone, email, chat, and other channels.

Fluent German (C1/C2) and English (C1) are required, with EU citizenship or Portuguese residency. The role offers hybrid work, relocation assistance, and a collaborative team environment.