Global Portuguese Market Customer Success Manager

goFLUENT Group; Lisboa; On-site; EUR 30,000 - 48,000; Full time

Benefits offered by this job

Startup-like experience

Executive learning

International environment

On-boarding program

Global offices

Team events

Job summary

goFLUENT is seeking a Customer Success Manager to expand our Portuguese market and help clients maximize the value of our digital learning solutions. You will be a trusted advisor, guiding onboarding and driving ongoing engagement to ensure success across programmes.

In this role, you will analyze client data, conduct reviews, and identify opportunities to upsell while supporting continuous improvement and knowledge sharing within a dynamic, international team.

Qualifications

• Fluent or bilingual in Portuguese.
• Intermediate English proficiency.
• Passionate about customer success and relationship management.
• Exceptional communication and analytical skills.
• Highly organized and adaptable to varied projects.
• Proactive problem-solver with a growth mindset.
• Team player who values collaboration and knowledge-sharing.
• Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

Responsibilities

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Skills

Portuguese fluency

English proficiency

Customer success

Communication skills

Organization

Problem-solving

Team player

Relationship mgmt

Job description

goFLUENT is seeking a Customer Success Manager to expand our Portuguese market and help clients maximize the value of our digital learning solutions. You will be a trusted advisor, guiding onboarding and driving ongoing engagement to ensure success across programmes.

In this role, you will analyze client data, conduct reviews, and identify opportunities to upsell while supporting continuous improvement and knowledge sharing within a dynamic, international team.