German-Speaking Healthcare Tech Support – Porto

Atlean World; Porto; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Flight to Portugal provided

Welcome and settling-in assistance

Shared accommodation

Portuguese lessons

Job summary

Atlean World in Porto is seeking a Health Services Support Agent (German Speaker) to join our team. You will deliver frontline customer care and technical assistance for medical diabetes devices across European markets, helping patients and healthcare providers.

Fluent German and English are required, with a focus on empathy, clear communication, and accurate documentation. The role offers relocation support and a chance to grow in a fast‑growing, multicultural tech environment in Porto.

Qualifications

• Fluent German language skills required; English also required.
• Strong customer service and problem‑solving abilities.
• Experience in technical support or healthcare preferred.
• Excellent communication and attention to detail.
• Ability to work in a multicultural team in Porto office.

Responsibilities

• Provide exceptional patient-facing support for medical devices.
• Deliver technical assistance and troubleshooting.
• Assist patients via calls, email, chat, and SMS.
• Manage orders, renewals, and documentation per guidelines.
• Follow procedures to ensure regulatory and safety standards.

Skills

German language

English language

Customer service

Technical support

Healthcare knowledge

Multitasking

Job description

Atlean World in Porto is seeking a Health Services Support Agent (German Speaker) to join our team. You will deliver frontline customer care and technical assistance for medical diabetes devices across European markets, helping patients and healthcare providers.

Fluent German and English are required, with a focus on empathy, clear communication, and accurate documentation. The role offers relocation support and a chance to grow in a fast‑growing, multicultural tech environment in Porto.