German/English Diabetes Device Support – Porto

Cross Border Talents; Vila Nova de Gaia; Presencial; EUR 15 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Meal allowance

Relocation support

Resumo da oferta

Cross Border Talents is recruiting on behalf of a leading global customer care provider for a German & English Customer Service Specialist (Diabetes & Medical Devices) on-site in Porto, Portugal. You will provide critical support to users of medical devices, offering empathetic and clear guidance for client inquiries, technical assistance, and issue resolution.

The role requires fluent German and English (C1), on-site Porto work, rotational shifts (24/7) with two days off, and occasional night

Qualificações

• Fluent written and verbal German and English (C1) required.
• On-site in Porto, Portugal.
• Rotational shifts, 24/7 coverage, with 2 days off.
• Comfort with occasional night shifts (22:00–07:00).
• Strong organizational, detail-oriented and listening skills.

Responsabilidades

• Deliver high-quality customer care in German and English across multiple markets.
• Demonstrate active listening, empathy, and problem-solving to resolve issues.
• Process and retain information regarding diabetes medical devices and guidelines.
• Maintain accurate documentation and adhere to quality standards.

Conhecimentos

German language

English (C1)

Empathy

Active listening

Organizational skills

Stress management

Descrição da oferta de emprego

Cross Border Talents is recruiting on behalf of a leading global customer care provider for a German & English Customer Service Specialist (Diabetes & Medical Devices) on-site in Porto, Portugal. You will provide critical support to users of medical devices, offering empathetic and clear guidance for client inquiries, technical assistance, and issue resolution.

The role requires fluent German and English (C1), on-site Porto work, rotational shifts (24/7) with two days off, and occasional night