German & English Diabetes Tech Support Specialist

Cross Border Talents; Matosinhos; Presencial; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome Bonus

Daily Meal Allowance

Full Relocation Support

14-month salary

Resumo da oferta

Cross Border Talents in Porto, Portugal, seeks a fluent German and English speaker to provide compassionate, high-quality care for users of diabetes technology. You will handle inquiries across German and English channels and join a team offering relocation support and a competitive 14-month salary structure.

The role requires on-site work in Porto with 24/7 rotational shifts, including nights, and a focus on accurate case documentation and service excellence.

Qualificações

• Native/fluency in German and English (C1+).
• Strong empathy and communication skills.
• Comfort with on-site work and rotating shifts.

Responsabilidades

• Deliver empathetic, multi-market customer care across German and English channels.
• Address urgent technical inquiries and user concerns using active listening and problem-solving.
• Learn diabetes care technologies and safety guidelines to stay updated.
• Document cases accurately and maintain high service standards in a dynamic environment.

Conhecimentos

German

English

Active Listening

Empathy

CRM software

Ferramentas

CRM software

Descrição da oferta de emprego

Cross Border Talents in Porto, Portugal, seeks a fluent German and English speaker to provide compassionate, high-quality care for users of diabetes technology. You will handle inquiries across German and English channels and join a team offering relocation support and a competitive 14-month salary structure.

The role requires on-site work in Porto with 24/7 rotational shifts, including nights, and a focus on accurate case documentation and service excellence.