German Customer Experience Specialist in Portugal (Fully Remote)

Cross Border Talents; Aveiro; Teletrabalho; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Performance bonus

Meal allowance

Transportation allowance

Remote Work

Resumo da oferta

A leading international recruitment agency is looking for a German Customer Experience Specialist to provide exceptional support in a fully remote role. In this position, you will assist clients across various channels, resolve inquiries, and contribute to service improvements. Ideal candidates are fluent in German and have a knack for communication. Join our dynamic team and enjoy competitive compensation including performance bonuses and allowances for meals and transportation.

Qualificações

• 0-1 year experience in customer support.
• Eagerness to learn and grow.
• 0–1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsabilidades

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges.
• Serve as a trusted advisor to customers.
• Respond promptly to customer inquiries, complaints, and feedback.
• Foster strong customer relationships through clear, open communication.
• Uphold high standards of service in line with company policies.
• Provide insights and suggestions to refine processes and improve service quality.

Conhecimentos

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Descrição da oferta de emprego

German Customer Experience Specialist in Portugal (Fully Remote)

About the job German Customer Experience Specialist in Portugal (Fully Remote)

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview

As a Customer Support Advisor, you’ll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You’ll deliver expert advice, ensure customer satisfaction, and contribute to process improvements.

Key Responsibilities

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges
• Serve as a trusted advisor to customers within the sports industry
• Respond promptly to customer inquiries, complaints, and feedback
• Foster strong customer relationships through clear, open communication
• Uphold high standards of service in line with company policies
• Provide insights and suggestions to refine processes and improve service quality

Requirements

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Earn bonuses based on your contributions
• Meal Allowance: Cover meal expenses during working hours
• Transportation Allowance: Support for commuting costs

Remote Work: Collaborate effectively in a flexible, virtual environment

Are you ready to embark on this exciting customer support journey? Submit your application today, and we’ll get in touch!