German-Speaking Customer Support Specialist - Remote in Portugal

Zohorecruit; Portugal; Teletrabalho; EUR 11 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Paid training

Career progression

Global environment

Resumo da oferta

Recruityard is seeking a German-speaking Customer Support Consultant to join a multilingual team supporting a telecommunications company. This fully remote role is based in Portugal and offers long-term stability, career development, and exposure to international customers.

As the first point of contact for customers, you will handle account, billing, service and technical inquiries while ensuring an outstanding customer experience.

Qualificações

• Fluent German and English (minimum C2)
• Previous experience in customer support or contact centre environments is an advantage
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Comfortable working with digital tools and technology
• Positive, customer-focused mindset
• Ability to perform well in a fast-paced environment

Responsabilidades

• Support German-speaking customers via phone, email and chat.
• Assist with account management, billing and service-related enquiries.
• Troubleshoot and resolve customer issues efficiently.
• Provide guidance on products, services and platform features.
• Deliver a high standard of customer care in every interaction.
• Escalate complex cases to the appropriate teams when required.
• Gather customer feedback and contribute to service improvements.

Conhecimentos

German

English

Customer support

Communication

Problem-solving

Digital tools

Fast-paced

Descrição da oferta de emprego

German-Speaking Customer Support Specialist - Remote in Portugal

Are you fluent in German and English and looking for an opportunity to grow your career within an international environment?

We are currently hiring German-speaking Customer Support Consultants to join a multilingual team supporting a leading company in the telecommunications sector. This is a fully remote position based in Portugal, offering long-term stability, professional development, and the opportunity to work with customers across a dynamic and fast-paced environment.

Your Role

As a Customer Support Consultant, you will be the first point of contact for customers, helping them with account, billing, service and technical-related enquiries while ensuring an excellent customer experience.

Key Responsibilities

• Support German-speaking customers via phone, email and chat.
  
• Assist with account management, billing and service-related enquiries.
  
• Troubleshoot and resolve customer issues efficiently.
  
• Provide guidance on products, services and platform features.
  
• Deliver a high standard of customer care in every interaction.
  
• Escalate complex cases to the appropriate teams when required.
  
• Gather customer feedback and contribute to service improvements.
  

What We're Looking For

• Fluent German and English (minimum C2 level).
  
• Previous experience in customer support, customer service or contact centre environments is an advantage.
  
• Strong communication and interpersonal skills.
  
• Excellent problem-solving abilities and attention to detail.
  
• Comfortable working with digital tools and technology.
  
• Positive, customer-focused mindset.
  
• Ability to perform well in a fast-paced environment.
  

Contract & Working Conditions

• Fully remote position within Portugal.
  
• Monday to Friday schedule.
  
• Rotating 8-hour shifts between 07:00 and 18:00.
  
• Availability required for public holidays when scheduled.
  
• Work on public holidays is compensated with additional payment
  

Monthly Compensation Package

• Language Allowance (German + English): €500
  
• Fixed Bonus: €150 (Multiskill Bonus)
  
• Performance Bonus: Up to €360
  
• Assiduity Allowance: €110
  
• Meal Allowance: €10.20 per working day (approximately €214/month)
  

Additional Benefits

• Fully remote work in Portugal mainland.
  
• Private health insurance.
  
• Paid training.
  
• International and multicultural working environment.
  
• Career progression opportunities within a global organisation.
  
• Ongoing coaching, training and professional development.
  
• Stable project with long-term growth potential.
  

Why Join?

• Build an international career while working remotely.
  
• Join a globally recognised company with a strong presence across Europe.
  
• Develop valuable customer service, communication and digital support skills.
  
• Benefit from a competitive compensation package and attractive bonus structure.
  
• Become part of a supportive and diverse team where your language skills are highly valued.
  

Data Privacy Notice (GDPR)

By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your data will be treated confidentially and used solely for evaluating your application.