German-Speaking Customer Support Specialist | Hybrid

Teamviewer Gmbh; Aveiro; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Onsite onboarding

Competitive pay

Gym perks

Corporate discounts

Team events

Open door policy

Hybrid work

Work from abroad

Diversity culture

Job summary

TeamViewer is seeking a Customer Support Specialist (German speaker) in Porto, offering hybrid work arrangement and onsite onboarding at our HQ. You will deliver expert support by phone, email, chat, and tickets, address licensing and invoicing topics, and conduct product demonstrations to tailor solutions for each customer.

A proactive, tech‑savvy communicator will thrive in this role. You’ll join a diverse team that values a strong customer experience and ongoing learning, with competitive

Qualifications

• Fluent in German and English; additional languages are a plus.

Responsibilities

• Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries.
• Assist customers with topics such as software usage, onboarding, licensing, subscriptions, invoicing, and account management.
• Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience.
• Support customers in understanding and effectively using our software solutions.
• Conduct online demonstrations of our products and highlight functionalities that address customers’ individual needs.
• Prepare tailored offers and support customers throughout their journey with TeamViewer.
• Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.
• Contribute to delivering a high-quality customer experience by building strong relationships with our customers.

Skills

German language

English language

Job description

TeamViewer is seeking a Customer Support Specialist (German speaker) in Porto, offering hybrid work arrangement and onsite onboarding at our HQ. You will deliver expert support by phone, email, chat, and tickets, address licensing and invoicing topics, and conduct product demonstrations to tailor solutions for each customer.

A proactive, tech‑savvy communicator will thrive in this role. You’ll join a diverse team that values a strong customer experience and ongoing learning, with competitive