Swedish-Speaking Customer Support Specialist | Hybrid SaaS

Teamviewer Germany Gmbh; Porto; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Onsite onboarding

Compensation package

Public transport offices

Gym discounts

Corporate benefits

Team events

Open door policy

Hybrid work

Work From Abroad

Job summary

TeamViewer is seeking a Customer Support Specialist to join our global team in Porto, Portugal. You will help customers solve IT challenges via phone, email, ticketing, and chat, delivering an outstanding experience while guiding users through our software.

Fluency in Swedish and English is required, with additional languages a plus. We offer onsite onboarding at HQ, hybrid work, attractive compensation, benefits, and opportunities to grow with a fast-paced SaaS company.

Qualifications

• Fluent in Swedish and English; additional languages are a plus.
• Strong interest in technology, software, and IT environments.
• Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise.
• Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset.

Responsibilities

• Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries.
• Assist customers with topics such as software usage, onboarding, licensing, subscriptions, invoicing, and account management.
• Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience.
• Support customers in understanding and effectively using our software solutions.
• Conduct online demonstrations of our products and highlight functionalities that address customers’ individual needs.
• Prepare tailored offers and support customers throughout their journey with TeamViewer.
• Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.
• Contribute to delivering a high-quality customer experience by building strong relationships with our customers.

Skills

Swedish language

English language

Customer service

SaaS experience

Ticketing system

Tools

Ticketing system

Job description

TeamViewer is seeking a Customer Support Specialist to join our global team in Porto, Portugal. You will help customers solve IT challenges via phone, email, ticketing, and chat, delivering an outstanding experience while guiding users through our software.

Fluency in Swedish and English is required, with additional languages a plus. We offer onsite onboarding at HQ, hybrid work, attractive compensation, benefits, and opportunities to grow with a fast-paced SaaS company.