German Client Services Specialist in Porto

Cross Border Talents; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Meal Allowance

Transportation Support

Onsite Work

Job summary

A dynamic customer support company in Porto is seeking a German Client Services Specialist. This role involves providing exceptional support through phone, chat, and email while managing customer inquiries and building relationships. Ideal candidates are fluent in German, have a passion for service, and a desire to grow in their role. Attractive compensation and benefits are offered, including performance bonuses and meal allowances.

Qualifications

• 0-1 year experience in customer support.
• Eagerness to learn and grow.
• EU Citizenship or Portuguese Residency Card.

Responsibilities

• Provide outstanding support through various channels.
• Resolve issues related to customer accounts and technical support.
• Act as a trusted advisor for clients in the sports industry.
• Build strong client relationships through effective communication.

Skills

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Job description

German Client Services Specialist in Porto

About the job German Client Services Specialist in Porto

Take Your Career to the Next Level!

We’re looking for a motivated Customer Support Specialist to become part of our dynamic and forward-thinking team. If you’re personable, adaptable, and thrive in a fast-paced environment, this position is a perfect fit for you!

Role Overview:

As a Customer Support Specialist, you’ll handle customer inquiries across various channels—phone, chat, email, and social media—addressing account, technical, and financial concerns. Your contributions will help enhance customer satisfaction and drive improvements within our operations.

Key Responsibilities:

• Provide outstanding support through phone, chat, email, and social media
• Resolve issues related to account setup, verification, logins, financial matters, and technical support
• Act as a trusted advisor, particularly for clients in the sports industry
• Respond quickly to customer inquiries, feedback, and concerns
• Build strong, lasting client relationships through clear and effective communication
• Maintain service excellence while following company policies
• Suggest process improvements to enhance the customer experience

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step in your customer support journey? Apply today—we can’t wait to meet you!