German-Speaking Customer Support Advisor | Premium Consumer Products -Hybrid

Workster; Lisboa; Híbrido; EUR 24 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid after 3 months

Modern Lisbon office

Career development opportunities

Resumo da oferta

Workster is partnering with a leading global customer experience company to recruit German-speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal.

You will join an international team supporting customers across phone, email and chat, handling product inquiries, orders and post-sales requests with a high standard of service in a fast-paced environment. The role offers a hybrid work model after three months and a modern, collaborative Lisbon office.

Qualificações

• Native-level fluency in German.
• Good command of English.
• Previous customer service experience is an advantage but not required.
• Excellent communication and interpersonal skills.
• Strong customer-oriented mindset with a passion for delivering exceptional service.
• Good computer literacy and ability to work across multiple systems.
• Strong problem-solving skills and attention to detail.
• Adaptable and comfortable working in an international and fast-paced environment.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Assist customers with product-related questions and order inquiries.
• Handle post-sales requests and ensure timely issue resolution.
• Deliver accurate information while maintaining a high level of customer satisfaction.
• Build positive customer relationships through professional and empathetic communication.
• Accurately document customer interactions and follow internal procedures.
• Collaborate with international teams to provide seamless customer support.
• Contribute to maintaining service quality and achieving team performance goals.

Conhecimentos

German (native)

English (good)

Customer focus

Communication skills

Multitasking

Ferramentas

CRM software

Ticketing system

Descrição da oferta de emprego

Workster is partnering with a leading global customer experience company to recruit German-speaking Customer Support Advisors for a premium consumer products project based in Lisbon, Portugal.

This is an excellent opportunity to join an international customer service team supporting customers across multiple communication channels. You'll assist with product inquiries, order management, and post-sales support while delivering an outstanding customer experience in a dynamic and multicultural environment.

Your Role

• Provide customer support via phone, email, and chat
• Assist customers with product-related questions and order inquiries
• Handle post-sales requests and ensure timely issue resolution
• Deliver accurate information while maintaining a high level of customer satisfaction
• Build positive customer relationships through professional and empathetic communication
• Accurately document customer interactions and follow internal procedures
• Collaborate with international teams to provide seamless customer support
• Contribute to maintaining service quality and achieving team performance goals

Your Qualifications

• Native-level fluency in German
• Good command of English
• Previous customer service experience is an advantage but not required
• Excellent communication and interpersonal skills
• Strong customer-oriented mindset with a passion for delivering exceptional service
• Good computer literacy and ability to work across multiple systems
• Strong problem-solving skills and attention to detail
• Adaptable and comfortable working in an international and fast-paced environment

The Offer

• Office-based position in Lisbon, Portugal, with a hybrid working model available after the first three months
• Monday to Friday schedule between 07:00 and 16:00
• Comprehensive onboarding and training
• Stable long-term project with excellent career development opportunities
• International and multicultural working environment
• Continuous learning and professional growth
• Modern office facilities and supportive team culture