German-Speaking Customer Service Agent

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 21,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a German-speaking Customer Service Agent to assist customers with enquiries, provide product information, and ensure questions are handled professionally.

You will respond to requests, explain procedures, identify needs, and maintain accurate records, delivering a helpful and friendly customer experience. Fluency in German and strong English are essential, along with a customer‑focused mindset and comfort with digital systems.

Qualifications

• Fluent German and strong English communication.
• Customer-oriented and solution-focused mindset.
• Excellent interpersonal and communication skills.

Responsibilities

• Respond to customer questions and service requests.
• Explain product information and relevant procedures.
• Identify customer needs and provide appropriate assistance.
• Maintain accurate records of customer interactions.
• Deliver a helpful and professional customer experience.

Skills

Fluent German

Good English

Customer-oriented mindset

Interpersonal skills

Computer literacy

Customer service experience advantage

Job description

German-Speaking Customer Service Agent — Lisbon, Portugal

Cross Border Talents is inviting German-speaking candidates to apply for a Customer Service Agent opportunity in Lisbon.

In this role, you will help customers with enquiries, provide product information, and ensure that their questions are handled professionally.

Your responsibilities

• Respond to customer questions and service requests.
• Explain product information and relevant procedures.
• Identify customer needs and provide appropriate assistance.
• Maintain accurate records of customer interactions.
• Deliver a helpful and professional customer experience.

What we are looking for

• Fluent German and good English communication skills.
• A customer-oriented and solution-focused mindset.
• Strong interpersonal and communication skills.
• Confidence using computers and digital systems.
• Previous customer service experience is an advantage.

Eligibility criteria

• You must already have the legal right to work in Portugal.
• You must currently live in Lisbon, Portugal.