German speaking Customer Service Representative in Lisbon!

Cross Border Talents; Coimbra; Híbrido; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Transport allowance

Meal allowance

Remote work possible

Resumo da oferta

Cross Border Talents in Lisbon seeks a German-speaking Customer Service Representative to join our global team. You will assist customers via phone, live chat, email and social channels, acting as a trusted consultant and delivering prompt, tailored solutions.

Prerequisites include native German, English at least B2, strong MS Office skills, clear communication, and a customer-focused mindset. The role is full-time with hybrid or remote options and a supportive training program.

Qualificações

• Native level German required.
• Fluency in English (B2) required.
• Good typing and computer skills (MS Office).
• Ability to explain complex concepts clearly.
• Strong organizational, decision-making and analytical skills.
• Team player with a positive attitude.
• High school diploma or equivalent.
• Previous customer service experience is an advantage.
• Availability to work on rotational shifts.

Responsabilidades

• Provide customer service via incoming calls, live chat, emails, and social media channels.
• Serve as a consultant to customers, offering prompt and tailor-made solutions.
• Handle pre-sales, general inquiries, and technical support issues via phone/email/chat/social channels.

Conhecimentos

German (native level)

English (B2+)

Typing

MS Office

Clear communication

Analytical skills

Team player

Formação académica

High school diploma or equivalent

Ferramentas

MS Office

Descrição da oferta de emprego

German speaking Customer Service Representative in Lisbon!

Job Openings German speaking Customer Service Representative in Lisbon!

About the job German speaking Customer Service Representative in Lisbon!

Cross Border Talents is looking for a German speaking Customer Support Representative to work for a global leading provider in Portugal!

Description: Your role will involve providing customer service via incoming calls, live chat, emails, and social media channels. You'll serve as a consultant to our customers, offering prompt and tailor-suited solutions to questions and issues.

Key Responsibilities:

• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues viaphone/email/chat/social/social messaging channels (as assigned).
• Ability to adapt the brands voice and tone for interactions on both private(phone/email/chat/messaging channels) and public (social, forums, e-commercereviews)channels.
• Respond appropriately to customer escalations and elevate issues and customers tohigher tiers of support as defined and documented Respond to inbound customerrequests , document relevant case information.

What You Need:

• Native levelof German (C1-C2 level)
• Fluency in English (at least B2 level)
• Good typing and computer skills (MS Office applications)
• Ability to explain complex concepts clearly
• Organizational, decision-making, and analytical skills
• Team player with a positive attitude
• High school diploma or equivalent
• Previous experience in customer service is an advantage, but not required
• Availability to work on rotational shifts

What You Can Expect from Us:

• Full-time role, hybrid or online if not in Sofia
• Comprehensive initial training and onboarding (fully paid).
• Professional Development and Career Navigation programs to support your career growth.
• Possibility to work remotely.
• Additional benefits including Health and Life Insurance, Transport allowance, Meal allowance!