German speaking Customer Service Representative in Lisbon!

Cross Border Talents; Braga; Sur place; EUR 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

Health and Life Insurance

Transport allowance

Meal allowance

Fully paid training

Remote work option

Résumé du poste

Cross Border Talents invites a German-speaking Customer Service Representative to join their team in Lisbon. The role covers handling inquiries via calls, chat, emails, and social media, acting as a trusted consultant with tailored solutions.

The ideal candidate is a native German speaker with English proficiency, strong typing and MS Office skills, and the ability to explain complex concepts clearly. A high school diploma is required, customer service experience is a plus, and rotational shifts

Qualifications

• Native level German (C1–C2)
• Fluency in English (at least B2)
• Good typing and computer skills (MS Office)
• Ability to explain complex concepts clearly
• Organizational, decision-making, and analytical skills
• Team player with a positive attitude
• High school diploma or equivalent
• Previous experience in customer service is an advantage, but not required
• Availability to work on rotational shifts

Responsabilités

• Provide customer service via incoming calls, live chat, emails, and social media channels
• Serve as a consultant to customers, offering prompt and tailored solutions
• Respond to Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social channels
• Adapt the brand voice and tone for interactions across private and public channels
• Handle customer escalations and route issues to higher tiers as documented

Connaissances

German (native)

English (B2)

MS Office

Clear communication

Analytical skills

Team player

Customer service

Formation

High school diploma or equivalent

Outils

MS Office

Description du poste

German speaking Customer Service Representative in Lisbon!

Job Openings German speaking Customer Service Representative in Lisbon!

About the job German speaking Customer Service Representative in Lisbon!

Cross Border Talents is looking for a German speaking Customer Support Representative to work for a global leading provider in Portugal!

Description: Your role will involve providing customer service via incoming calls, live chat, emails, and social media channels. You'll serve as a consultant to our customers, offering prompt and tailor-suited solutions to questions and issues.

Key Responsibilities:

• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues viaphone/email/chat/social/social messaging channels (as assigned).
• Ability to adapt the brands voice and tone for interactions on both private(phone/email/chat/messaging channels) and public (social, forums, e-commercereviews)channels.
• Respond appropriately to customer escalations and elevate issues and customers tohigher tiers of support as defined and documented Respond to inbound customerrequests , document relevant case information.

What You Need:

• Native levelof German (C1-C2 level)
• Fluency in English (at least B2 level)
• Good typing and computer skills (MS Office applications)
• Ability to explain complex concepts clearly
• Organizational, decision-making, and analytical skills
• Team player with a positive attitude
• High school diploma or equivalent
• Previous experience in customer service is an advantage, but not required
• Availability to work on rotational shifts

What You Can Expect from Us:

• Full-time role, hybrid or online if not in Sofia
• Comprehensive initial training and onboarding (fully paid).
• Professional Development and Career Navigation programs to support your career growth.
• Possibility to work remotely.
• Additional benefits including Health and Life Insurance, Transport allowance, Meal allowance!