German-Speaking Customer Service Advisor - Trust & Safety

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 30 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a German-speaking Content Moderator to join our tech client's growing team. You will help users of a major digital platform with account and product support.

The role involves reviewing user-generated content on an e-commerce platform, answering questions by phone, email and chat, and escalating complex cases to the right team. Full training and career development are provided.

Qualificações

• German language proficiency.
• English comfortable for day-to-day conversations.
• Past customer service experience is a plus but not essential.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction.
• Escalate more complex cases to the right team.

Conhecimentos

German language

Customer service

Descrição da oferta de emprego

A Tech client in Lisbon, Portugal is looking for a German-speaking Content Moderator to join their growing team.

You'll help users of a major digital platform with account and product support.

Work model: On-Site.

Start date: 10/Sep/26.

Content moderation, e-commerce platform.

Please note: this role involves reviewing user-generated content and may include exposure to sensitive or graphic material as part of standard content moderation duties.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escalate more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in German and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

If this sounds like a good fit, we'd love to hear from you.

Full training and career development support provided.