German-Speaking Customer Experience Specialist

Nomadify; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Onboarding & training

International environment

Career development

Long-term employment

Resumo da oferta

Nomadify in Porto, Portugal, is seeking a German-speaking customer service professional to handle inquiries via phone, email, and chat. You will deliver timely, accurate support aligned with SLAs and document interactions in CRM systems.

The role emphasizes issue resolution, professionalism, and collaboration with internal teams. EU work authorization and willingness to relocate/on-site are required.

Qualificações

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, contact center, or client-facing roles is preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism, reliability, and customer orientation.
• Open to relocation and on-site work.

Responsabilidades

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs).
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Conhecimentos

German language fluency

English communication

Customer service experience

Problem solving

Structured/KPI-driven

Professionalism

Relocation/on-site willingness

Descrição da oferta de emprego

Nomadify in Porto, Portugal, is seeking a German-speaking customer service professional to handle inquiries via phone, email, and chat. You will deliver timely, accurate support aligned with SLAs and document interactions in CRM systems.

The role emphasizes issue resolution, professionalism, and collaboration with internal teams. EU work authorization and willingness to relocate/on-site are required.